Regla Flores
Jersey City,NJ
Summary
Military veteran with 20+ years’ professional logistics management, and administrative experience. Skilled in providing analyses of organizational logistics and maintenance postures, integrating logistical functions into a cohesive logistics management program. Proficiency in performing studies, conducting analysis, and conducting briefings to higher echelons. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
30
30
years of professional experience
Work History
Customer Service Rep
United Airlines
05.2019 - Current
- CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Budget Department
Jersey City Public Schools
09.2003 - Current
- Annually Budget Project for the Jersey City Public Schools over 1.9 billion dollars
- Over 15 years’ experience in clerical duties, assisting in training of others clerical staffs in keying documents & orders processing, and Purchasing Program Systems 3000
- Established and maintained open communication channels with customers, suppliers, teachers, other specialists, and supervisors
- Organized and maintained files of records with correspondence of both a routine and confidential nature
- Identified and analyzed acquisition process problems, trends, and emerging needs in twenty different Federal grants
- Investigated discrepancies and complies statistical data for compliance purposes
- Communicated channel with the Contracting Office and Program Management Office as necessary
- Notified contracting office and specifies preparing activities of deficient contract and technical requirements
- Compiled, copied, filed records of office activities, business transactions, and other activities
- Completed work schedules, manage calendars, arrange appointments, and events for all twenty-one Non-Public Schools
- Prepared activities of deficient contract and technical requirements to supervisors
- Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
- Bilingual in Spanish
92A Automated Logistical Specialist
USAR
01.1995 - Current
- Over 30 years’ experience in Army policies and training
- Establish and maintain stock records and other documents such as inventory, materiel control, and accounting
- Supervise Inventory Control Clerks, QA Inspectors and monitor their performance, manners, appearance and compliance with procedures and regulations prescribed by my commander
- Plan and conduct regulatory inspections and review contracts and monitor contractor processes to identify the specification requirements
- Assist in development and preparation of operations data to include analyzing data requirements for planning and measurement systems, maps lay out, sketches, overlays, and other data related to supply organization employment
- Interact with various levels of officials representing and Communicate channel with the Contracting Office and Program Management Office as necessary
- Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents
- Unload, unpack, count, segregate, palletize and store incoming supplies and equipment
Education
Bachelor's Degree - Business Administration Concentration: Accounting Finance
American Intercontinental University- Online
Hoffman Estates, IL04.2014
Professional References
- Dr. Andrea Blake- Garrett, Jersey City Public Schools, 201-915-6117, ablake-garrett@jcboe.org
- Evelyn Ortiz, Jersey City Public Schools, 201-775-7250, eortiz@jcboe.org
- Miguel A Araujo, U.S. ARMY, 267-784-7448, miguel.a.araujo4.civ@mail.mil
Community Service
CityLine Church - Volunteer Food Pantry
Timeline
Customer Service Rep
United Airlines
05.2019 - Current
Budget Department
Jersey City Public Schools
09.2003 - Current
92A Automated Logistical Specialist
USAR
01.1995 - Current
Bachelor's Degree - Business Administration Concentration: Accounting Finance
American Intercontinental University- Online
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