Regla Leal
Hialeah,FL
Summary
Organized administrative professional with strong background managing office administrative and front desk needs. Brings initiative and decision-making skills to different clerical tasks and guest needs. Offers strengths in managing mail, supplies and files for business efficiency. Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
CT Capital
Fort Lauderdale, Florida
01.2010 - 02.2017
- Answered and screen calls for a multi-line phone system that received over 13 calls per hour
- Prepared monthly reports in Excel
- Updating customer information in our systems
- Managed the customers check-in/check-out flow, collected customer information
- Emailed and called customers with their appointments reminders
- Collected customers payment information
- Communicated wait times, and maintained an average wait time of 10 minutes in peak.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Manager
Public Storage
Miami, FL
03.2015 - 12.2018
- Planned and executed strategies to increase business and drive profit growth
- Cross-trained staff in secondary roles to expand operational diversity
- Supervised and guided employees to reach company objectives
- Enforced safety procedures and monitored compliance
- Oversaw execution of opening and closing procedures to desired standard
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed annual goals for each department based on market trends and competitor analysis.
- Covered daily business requirements with well-organized schedules and properly delegated assignments
- Organized training for new team members and routine retraining for established employees
- Ran shifts effectively to promote quality products and guest service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Wireless Sales Manager
Cricket Wireless
Fort Lauderdale, Florida
01.2018 - 06.2023
- Greeted customers and started conversations to assess needs and build rapport
- Used POS systems to ring up customer sales and digitally remove purchased products from inventory
- Transferred data and images from customer cellphones to newly purchased cell phones
- Discussed pricing and data plans to help customers choose services that best suit needs
- Assist an average of 40 customer and 4 stores per day in finding or selecting items
- Stock, replenish and organize inventory with accuracy and efficiency, completing task 10% faster than other associates
- Achieved an average of 100% of sales goals for 6 consecutive years
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases
- Provide outstanding customer service, receiving 96% in customer service feedback.
- Maintained records related to sales for store management.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
Accounting Associate
Florida Property Management Solution / Strategies
Miami, FL
06.2023 - Current
- Reviewed and verified the accuracy of journal entries and accounting classifications assigned to various records.
- Prepared financial statements and reports detailing accounts receivable status.
- Reconciled balance sheet accounts such as cash, accounts receivable, inventory, prepaid expenses, and accrued liabilities.
- Maintained general ledger accounts by verifying, allocating, posting transactions; resolving discrepancies.
- Performed monthly account reconciliations for multiple client entities including bank reconciliations.
- Developed annual budgets for multiple departments within the organization.
- Monitored daily cash flow activities while ensuring adequate funds were available in operating accounts at all times.
- Evaluated existing systems and processes to identify areas of improvement and implement changes accordingly.
- Participated in system implementations and upgrades related to accounting functions and reporting requirements.
- Collaborated with external auditors during quarterly reviews and year-end audit processes.
- Created and recorded invoices, accounts receivables and year to date general ledger journal entries for internet sales.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Tracked income and expenses for business using accounting software.
- Expedited entry of cash receipts and performed manual deposits.
- Performed manual deposits and expedited cash receipt entry processes.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Reconciled computer reports with manually maintained ledgers.
- Accessed financial information to answer questions and gather details about specific accounts.
Property Management Assistant
Florida Property Management Solution / Strategies
Miami, FL
06.2023 - Current
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Updated tenant records and maintained accurate files for all tenants.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
- Processed incoming payments from tenants in a timely manner.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Created weekly vacancy reports summarizing availability across all properties.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Scheduled maintenance calls.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Updated tenant and unit information to keep current in housing database.
Estoppel / Transition
Florida Property Management Strategies
MIAMI, FL
06.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Coordinate the transition and on -boarding for new Associations and off-boarding for any Associations leaving FPMS
- Send the Board the transition Questionnaire.
- Create a Pending List for the property manage.
- Send letters to previous management companies to make records retrieval appointment , retrieve records and check all items are complete
- Create rosters for Association and Units
- Add Bank Accounts to Buildium
- Enter Association Current fiscal budget
- -Make general journal entry to add opening balance from P&L and Balance Sheet
Education
High School -
Miami Jackson Senior High School
05.2005
Skills
- Data management
- POS system operation
- Customer education
- Cash register operation
- Microsoft Office ( Excel , Word , Word
- Mail coordination )
- File organization
- Spreadsheet tracking
- Mail distribution
- Clerical support
- Records maintenance
- Call management
- Point of sale system
- Front Office Management
- Customer Service
- Office Organization
- Appointment confirmation
- Basic accounting
- Team Collaboration
- Multi-Line Telephone Systems
- Problem-solving skills
Languages
English
Professional
Spanish
Professional
Timeline
Accounting Associate
Florida Property Management Solution / Strategies
06.2023 - Current
Property Management Assistant
Florida Property Management Solution / Strategies
06.2023 - Current
Estoppel / Transition
Florida Property Management Strategies
06.2023 - Current
Wireless Sales Manager
Cricket Wireless
01.2018 - 06.2023
Manager
Public Storage
03.2015 - 12.2018
Front Desk Receptionist
CT Capital
01.2010 - 02.2017
High School -
Miami Jackson Senior High School
Similar Profiles
Thomas M. AllenThomas M. Allen
Clinical Instructor at CT State CapitalClinical Instructor at CT State Capital
Pamela HumphreyPamela Humphrey
Accounts-Payable-Specialist at Town Of Canton CT / BOE Canton CTAccounts-Payable-Specialist at Town Of Canton CT / BOE Canton CT
Yesenia CardonaYesenia Cardona
Secretary 2 at State of CT/ Southern CT State UniversitySecretary 2 at State of CT/ Southern CT State University