Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
ReGwen J. Tyler, PMP®

ReGwen J. Tyler, PMP®

IT Project Management
Atlanta,GA

Summary

"Pleasure in the job puts perfection in the work." – Aristotle 🎯

It’s important to love what you do to do a great job. Throughout my career, I’ve learned that my most magical moments happen when challenged. My passion for my work, determination to solve problems, and ability to create outstanding customer experiences are the driving forces that propel each project I manage. It’s simple. If I’m there, I must love it. And If I love it, I master it!

A Strategic and detail-oriented project management professional with 15+ years of experience employing keen problem-solving, process improvement, time management, and communication expertise to ensure successful project execution and delivery.

A Customer Experience enthusiast with a demonstrated history of increasing customer onboarding and retention by 40%.

An innovative leader in cultivating and developing client onboarding processes, SaaS implementation, process improvement, and change management. Well-versed in building strong relationships with customers and company stakeholders. Skilled at overseeing complex, high-value projects with excellent planning competencies.

An instrumental Implementation Analyst bringing 15+ years of experience achieving ambitious goals in a challenging IT environment.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Implementation Lead Analyst

NCR
Atlanta, GA
07.2022 - 07.2023
  • Developed and introduced IT strategies to improve operational efficiency.
  • Oversaw all deployments and operations of all multimillion-dollar technology projects that fall under program- these include Dunkin Donuts' and Baskin Robins Brands
  • Daily collaboration with internal and external team leads to identify and address any technical or logistical escalations that affect daily operations of over 10,000 sites.
  • Utilized ServiceNow daily to analyze data or KPIs which pertain to all operations and deployments within program.
  • Responsible for my team members' daily workflows, processes, and functions by providing and coordinating, mentoring, and training while monitoring execution.
  • Trained personnel on use of IT tools and applications

Client Services Team Lead

Accenture
Atlanta, GA
07.2021 - 12.2021
  • Achieved customer satisfaction rating of 98% within 60 days exceeding corporate target
  • Assisted in training Customer Support Representatives
  • Resolved complex client issues through incident recognition and research attaining resolution, escalation, and follow-up
  • Updated systems with status and completion in service management software
  • Interacted with team members across departments to research and resolve customer issues.
  • Trained new personnel regarding company operations, policies and services.

Senior Human Resources Assistant

Atlanta Community Food Bank
Atlanta, GA
03.2021 - 07.2021
  • Assisted HR Manager with design and implementation of overall recruiting strategy
  • Developed and updated 40 job descriptions and job specifications
  • Sourced and recruited 120+ candidates by using databases and social media
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Reviewed and screened applicant resumes to identify qualified candidates, and assisted with onboarding of new employees
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures

Real Estate Services Executive Assistant

CBRE, Inc
Atlanta, GA
09.2017 - 08.2018
  • Provided Administrative support to senior Administrative Executives
  • Assisted with coordination of 12 statewide corporate events
  • Managed day-to-day operations of office services (reception, mailroom, office cafeteria & break room)
  • Provided administrative support to realtor executive teams using Microsoft Office applications (Outlook, Word, Excel Publisher, and Publisher), large mailings, office organization projects
  • Prospected and qualified new leads for sales presentations
  • Oversaw lease and asset management, negotiations and renewals and tenant relations for properties under management.

Executive Administrative Assistant / Admin Support Supervisor

Reliance Trust Company, FIS Global
Atlanta, GA
03.2014 - 05.2016
  • Provided Administrative support to five C-level Executives
  • Coordinated various corporate office support services, including purchasing and facilities management as well as perform administrative duties for Senior Level Executive Management
  • Orchestrated Board of Directors meetings and created agendas and meeting materials
  • Analyzed data and reports quarterly which helped improve customer satisfaction by 30%
  • Composed correspondence to customers and internal personnel with proposals for new business; prepared spreadsheets, assisted with expense reports; managed travel arrangements using Concur travel system; managed procurement using Oracle platform services
  • Supervised and trained administrative support team
  • Provided direct support to HR director with employee engagements and new hire recruitment and onboarding; team building;

Executive Administrative Assistant /Business Office Manager

One Source Affiliates, Inc
Atlanta, GA
03.2013 - 02.2014
  • Facilitated efficient functioning of the office through a range of administrative, clerical, financial, and managerial duties
  • Provided superior administrative support to owner of company, including correspondence, legal documents, financial management, events/logistics coordination, communications, and problem resolution
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently
  • Developed and maintained Microsoft Excel databases
  • Updated and managed owner’s calendar and coordinated special projects, including market analysis report for potential clients’ property assessments
  • Automated office operations to manage client correspondence, record tracking, and data communications

Governmental Records Specialist

Fulton County Sheriff’s Office
Atlanta, GA
07.2005 - 03.2013
  • Conducted variety of moderately complex records maintenance activities for sheriff’s office, such as correcting erroneous data on charts, forms, and various documents and performing quality control audits
  • Maintained, collected, and analyzed data to ensure compliance with Georgia Bureau of Investigation (GBI), National Crime information Center (NCIC), and Federal Bureau of Investigation (FBI) groups by performing and reviewing compliance law books on quarterly basis
  • Exercised discretion in handling confidential records and critical information while always displaying tact and diplomacy
  • Performed analytical research and evaluated methods and techniques to resolve issues in administrative law management
  • Provided management administrative maintenance of records by conducting periodic inventories and adjusting discrepancies
  • Interfaced with multiple levels of personnel within Sheriff’s department as well as Fulton County’s Superior and State courts

Education

Bachelor of Science - Business Administration & Management

Kennesaw State University
Kennesaw, GA
08.2023 - Current

PMP - Project Management

Tamara Mclemore PMP Learning
Atlanta
07.2023 - 08.2023

Certificate of SAFe Implementaition - Information Technology Project Management

SAFe
Atlanta
03.2022 - 03.2022

Certificate of Cybersecurity Fundamentals - Information Technology

Emory University
Atlanta, GA
12.2021 - 01.2022

Certificate of Administrative Professional - Business Administration

Kennesaw State University
Kennesaw, GA
09.2014 - 12.2014

Skills

    Excellent Communication

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Certification

PMI - Project Management Professional (PMP®)

Timeline

Bachelor of Science - Business Administration & Management

Kennesaw State University
08.2023 - Current

PMI - Project Management Professional (PMP®)

08-2023

PMP - Project Management

Tamara Mclemore PMP Learning
07.2023 - 08.2023

Implementation Lead Analyst

NCR
07.2022 - 07.2023

Certificate of SAFe Implementaition - Information Technology Project Management

SAFe
03.2022 - 03.2022

Certificate of Cybersecurity Fundamentals - Information Technology

Emory University
12.2021 - 01.2022

Client Services Team Lead

Accenture
07.2021 - 12.2021

Senior Human Resources Assistant

Atlanta Community Food Bank
03.2021 - 07.2021

Real Estate Services Executive Assistant

CBRE, Inc
09.2017 - 08.2018

Certificate of Administrative Professional - Business Administration

Kennesaw State University
09.2014 - 12.2014

Executive Administrative Assistant / Admin Support Supervisor

Reliance Trust Company, FIS Global
03.2014 - 05.2016

Executive Administrative Assistant /Business Office Manager

One Source Affiliates, Inc
03.2013 - 02.2014

Governmental Records Specialist

Fulton County Sheriff’s Office
07.2005 - 03.2013

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ReGwen J. Tyler, PMP®IT Project Management