Reham Alasiri
Riyadh,Saudi Arabia
Summary
Strong technical support and cybersecurity background, with experience in troubleshooting and desktop support across Windows, Linux, and Mac systems through academic projects and labs. Skilled at resolving issues swiftly, integrating security architecture with business goals, and developing robust network defense strategies. Proficient in cloud computing, vulnerability management, and penetration testing, with hands-on experience gained through an intensive program.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Desk Monitor
RMU Campus Recreation
08.2023 - 05.2024
- Monitored the performance of systems and identified issues for resolution.
- Assist students with questions about facilities and equipment, gym memberships, and access cards.
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards.
Education
Bachelor of Science - Information Technology
Robert Morris University
Coraopolis, PA06.2024
Skills
- Incident Response
- Tableau Visualization
- Microsoft Excel
- Python Programming
- SQL Proficiency
- Teamwork and Collaboration
- Verbal Communication
- Problem-Solving
- Critical Thinking
- Organizational Skills
University Projects
- Ethical Hacking: Completed a project class using Kali Linux, Metasploit, and Nessus to conduct penetration testing and exploit vulnerabilities on MS3 VM—documented findings and methodologies, demonstrating growing proficiency in network security and ethical hacking techniques.
- Data Integration for Analytics: Implemented a Microsoft Azure Data Lake, analyzed 6,500 Tweets using Azure services, created interactive Power BI visualizations integrated with Adventure-Works Data
Certification
Certified CompTIA Security
Languages
Arabic
English
Timeline
Service Desk Monitor
RMU Campus Recreation
08.2023 - 05.2024
Bachelor of Science - Information Technology
Robert Morris University
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