Reham Manna
Worth,Illinois
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Strada Logistics
Bridgeview, Illinois
10.2018 - Current
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Science - Nursing Science
Moraine Valley Community College
Palos Hills, ILBachelor of Science - Nursing
Chamberlain University
Downers Grove, ILSkills
- Operations Management
- Recruiting and interviewing
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Product and service knowledge
- Project Management
- Employee performance evaluation
- Customer rapport
- Microsoft Office expertise
- Staff Training and Development
- Staff Supervision
- Team motivation
- Business development understanding
- Strategic Planning
- Project management abilities
- Orientation and training
Timeline
Assistant Manager
Strada Logistics
10.2018 - Current
Associate of Science - Nursing Science
Moraine Valley Community College
Bachelor of Science - Nursing
Chamberlain University
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