Summary
Overview
Work History
Education
Skills
Certification
Honors Awards
Timeline
Generic

REHAM TAHIR

Summary

Results-oriented Sales Strategy & Operations professional and leader with experience in day-to-day business operations management. Effective liaison to key clients, accounts and all business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing good culture, operations and productivity across multiple business functions.

Overview

6
6
years of professional experience

Work History

Head of Sales Operations

Optoro
04.2023 - Current
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Championed enhanced coordination between different departments fostering an environment conducive towards achieving desired results.
  • Led territory realignment efforts to optimize sales coverage, improving efficiency and productivity.
  • Optimized sales forecasting processes, enabling accurate inventory management and reduced stockouts.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Evaluated existing CRM systems and implemented improvements, enhancing user experience and data accuracy.
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
  • Improved data accuracy by integrating a wide variety of tech stack. (Zoominfo, Outreach, Gong, LinkedIn Sales Navigator)
  • Created sales commission statements process for accurate calculation and visibility.

Manager Commercial Operations

foodpanda, Delivery Hero
01.2022 - 04.2022
  • Led Commercial Ops, Sales Ops, Master Data Management, Quality Assurance, Inbound Sales & Lead/Account Pool Management
  • Interim Management of Content Experience and Vendor Compliance Team
  • Optimized Delivery Fee Strategy and Configurations to improve RPO by 4% (Automation + Experiments + A/B Testing)
  • Created an account pool process to gauge market potential and provided visibility to the city teams regarding conversions to improve sales performance
  • Optimized and created processes for all verticals under commercials department (Restaurants, Homechefs, Shared Kitchens & Concepts, Pandago, Pick up, Panda Pro etc)
  • Centralized QA department for efficient SOP creation and audits
  • Optimized the Blacklist Vendor Framework (Audits made to ensure 0 blacklisted vendor activation)
  • Designed a process to bring down the onboarding age to
  • Managed the marketing funnel for Inbound Lead creation and conversion. (4% CR)
  • Power User for Salesforce for PK (Ownership of Salesforce for FP PK)
  • Ownership of Backend and Salesforce (Master Data Management)
  • Optimized the tax configurations to ensure accuracy in the tax calculations and accurate reporting in P&L Statements
  • Tagged Accurate Vendor Cuisines to ensure a cuisine gap analysis on a city as well as zonal level
  • Automation of incentive calculation for the entire commercial team


Assistant Manager Sales Operations

foodpanda, Delivery Hero
02.2021 - 01.2022
  • Led Sales Operations, Quality Assurance, & Inbound Sales
  • Provided visibility to entire commercials team through dashboards on Salesforce
  • Increased productivity per resource of both quality assurance & inbound sales
  • Automated vendor agreement via DocuSign on Salesforce (reduced stamp paper costs and improved productivity/efficiency in the process)
  • Achieved best Turn Around Time, 0.3 days, in the region for quality assurance cases
  • No.1 in APAC in the new business vendor funded deal activation
  • Improved revenue contribution from inbound sales from 12% to 20% in a period of 6 months
  • Assisted all commercial and non commercial functions in process creation and optimization
  • Led multiple trainings with an audience ranging from 20 to 200 employees
  • Power User for Salesforce for PK
  • Helped different countries in the region in process optimization including Singapore, Malaysia, Philippines and Laos

Specialist - Partner Care Commercial

foodpanda, Delivery Hero
06.2020 - 02.2021
  • Managed a diverse team of vendor management and growth of Non Key Accounts
  • 2000+ deal acquisition per month
  • Resolution of 5000+ vendor claims / month
  • Led Salesforce migration in Pakistan
  • Creation of processes of deal acquisition for new campaigns
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Shift Lead - Partner Care Commercial

foodpanda, Delivery Hero
11.2019 - 06.2020
  • Managed team shifts
  • Maintained case resolution within 48hrs (improved vendor experience)
  • Ensured minimum vendor churn (4%)
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Updated vendor details on salesforce to ensure zero errors in payment
  • Improved daily productivity of the team from 15 cases/agent to 30 cases/agent (50% increase)

Associate - Partner Care Commercial

foodpanda, Delivery Hero
07.2019 - 11.2019
  • Vendor Retention Rate of 93%
  • Highest Deal Acquisition with a utilization rate of > 50%
  • Worked varied hours to meet seasonal and business needs.
  • Used Microsoft tools to create correspondence, edit spreadsheets and develop presentations

E-Commerce Analyst (Alibaba Gold Supplier)

foodpanda, Delivery Hero
07.2018 - 07.2019
  • Managed the Alibaba Gold Supplier
  • Resolved issues regarding product availability for purchase and inventory availability to fulfill orders.
  • Developed and analyzed e-commerce programs and marketing activation and implemented content improvements that drove sales and market share

Education

Bachelor of Science - Economics

NUST (National University of Science And Technology)
Islamabad
2018

Skills

  • Cost reduction strategies
  • Work flow planning
  • Leadership
  • Data analysis
  • P&L Management
  • Critical thinking
  • Conflict Resolution
  • Pipeline Management
  • Sales Process Optimization
  • Salesforce CRM
  • Sales Reporting
  • Lead Generation

Certification

  • Advanced Excel
  • Salesforce Dashboard and Report Creation
  • DataCamp SQL

Honors Awards

  • Annual Appraisal Promotion (Panda of the Year), 02/2021
  • Panda of the Quarter Q1 2021, 04/2021
  • Leader of the Quarter Q2 2021, 07/2021
  • Panda of the Quarter Q3 2021, 10/2021
  • Annual Appraisal Promotion (Hero Award), 01/2022

Timeline

Head of Sales Operations

Optoro
04.2023 - Current

Manager Commercial Operations

foodpanda, Delivery Hero
01.2022 - 04.2022

Assistant Manager Sales Operations

foodpanda, Delivery Hero
02.2021 - 01.2022

Specialist - Partner Care Commercial

foodpanda, Delivery Hero
06.2020 - 02.2021

Shift Lead - Partner Care Commercial

foodpanda, Delivery Hero
11.2019 - 06.2020

Associate - Partner Care Commercial

foodpanda, Delivery Hero
07.2019 - 11.2019

E-Commerce Analyst (Alibaba Gold Supplier)

foodpanda, Delivery Hero
07.2018 - 07.2019

Bachelor of Science - Economics

NUST (National University of Science And Technology)

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REHAM TAHIR