Rehan Mohammad
Richmond Hill,NY
Summary
A compassionate medical assistant with three and a half years of experience overseeing a medical office as well as performing direct patient care. Devoted to achieving the maximum degree of patient contentment. Committed to abiding by legal and professional requirements. I Establish rapport and trust with patients by having outstanding interpersonal and communication abilities. Additionally, a two-year experienced medical receptionist who is detail-oriented and does simple administrative tasks to keep the office running well. Highly well-organized and careful person with superb phone manners and etiquette along with extensive medical terminology knowledge. proactive team player committed to supporting staff and patients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
All Med Urgent Care
South Richmond Hill, NY
07.2022 - Current
- Called patients to confirm scheduled appointments and obtain additional details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Arranged and monitored patient appointments, gathered and handled patient funds, and kept track of patient records.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Trained new staff on office procedures, insurance processes, and medical terminology.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Collected, documented, and updated financial and personal data to maintain patient accounts.
- Followed infection control procedures to protect patients and staff in waiting area.
Medical Assistant
All Med Urgent Care
South Richmond Hill, NY
06.2021 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis..
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Performed blood circulation (TM Flow test)/ Diabetic retinopathy Screening on patients on a daily basis.
- Performed Allergy Skin Prick Testing on patients.
Education
Associate of Science - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
Brooklyn, NYSkills
- Patient-focused care
- Patient Scheduling
- Medical Billing
- Payment Collection
- Inventory Management
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- Chronic Disease Management
- EKG set up and monitoring
- Wound care specialist
- Medical terminology knowledge
- Specimens collection and processing
- Analytical decision-making skills
- Equipment Sterilization
- First Aid
- Therapeutic procedures
- Direct Patient Care
- Paperwork coordination
- Billing support
- Referral Verification
- Medical Charting
Certification
- A certified Phlebotomist, and a EKG technician.
Languages
English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Full Professional
Timeline
Front Desk Receptionist
All Med Urgent Care
07.2022 - Current
Medical Assistant
All Med Urgent Care
06.2021 - Current
Associate of Science - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
- A certified Phlebotomist, and a EKG technician.
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