Rehan Richards
The Bronx,NY
Summary
Motivated business management student with experience in front desk operations and direct support services, eagar to leverage customer service and communication skill in a hospitality role. Committed to enhancing guest experiences and contributing to a dynamic team while applying academic knowledge in a practical setting.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist / BDC Agent
Dennis & Co
Bronx , NY
09.2024 - Current
- Welcomed and greeted customers at the front desk, providing exceptional service to enhance the overall dealership experience.
- Scheduled appointments and test drives, optimizing the use of dealership service's, delivering accurate and helpful guidance.
- Conducted follow-up communications with leads and customers to nurture relationships and drive sales conversations.
- Utilized CRM software to track customer interactions and maintain detailed records, providing insights for improved customer service strategies
Direct Support Professional
The Jewish Board
Bronx , NY
02.2021 - Current
- Assisted individuals with daily living activities, including personal hygiene, meal preparation, and household tasks, ensuring a safe and comfortable environment.
- Facilitated community outings, enhancing social engagement and independence for individuals.
- Monitored and documented clients' progress and behaviors, maintaining accurate records to ensure effective communication and continuity of care.
- Handled challenging situations with poise, reinforcing conflict resolution skills that are essential in hospitality environments.
Guest Service Representative /Certified Ride Operator
Funfuziononline
New Rochelle, NY
02.2020 - 03.2020
- Greeted guests enthusiastically and provided information about rides and attractions, enhancing their overall experience at the venue.
- Resolved customer inquiries and concerns promptly, utilizing strong communication skills to maintain a positive atmosphere.
- Collaborated with team members to ensure efficient operations and a cohesive approach to guest services.
- Assisted customers with game cards and prize redemption, ensuring satisfaction and engagement.
- Managed guest flow and wait times, utilizing effective communication to maintain order and enhance guest satisfaction.
Education
High School Diploma -
The Bronxwood Preparatory Academy
Bronx, NY06-2020
Some College (No Degree) - Business Management
Monroe College
New Rochelle, NYSkills
- Communication skills
- Customer Service
- Empathy and Compassion
- Time Management
- Crisis Management
- Organization
- Proficient in Excel and Microsoft
Timeline
Front Desk Receptionist / BDC Agent
Dennis & Co
09.2024 - Current
Direct Support Professional
The Jewish Board
02.2021 - Current
Guest Service Representative /Certified Ride Operator
Funfuziononline
02.2020 - 03.2020
High School Diploma -
The Bronxwood Preparatory Academy
Some College (No Degree) - Business Management
Monroe College
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