Rehana Dhaliwal
Wappingers Falls
Summary
Personable and detail-oriented with knack for organization and efficient workflow management. Possesses strong communication and coordination skills, coupled with ability to handle sensitive information and maintain confidentiality. Ready to streamline referral processes and contribute to seamless patient experience.
Offering solid foundation in relationship-building and project management, paired with commitment to learning and growing in volunteer engagement. Brings understanding of community outreach and program development, with ability to quickly acquire and apply new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality and Safety Specialist II
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2020 - 01.2024
- Assisted in designing and optimizing clinical processes, from operational efficiency to patient safety
- Collaborated with the Quality Assessment Committee, which was charged with developing and implementing a continuous monitoring system to evaluate patient care, treatment, and safety
- Managed the Good Catch Good Care program, which led to an increase in RISQ reporting by 80%, resulting in changes in policy and procedures to improve patient safety
- Identified and recruited 20+ patients and caregivers to serve as Patient and Caregiver Advisors and potential Patient Family Advisory Council for Quality (PFACQ) members based on the institution's current and predicted needs
- Supported PFACQ Manager, PFACQ Chair, and Physician Champion with project and organizational-related tasks to manage and maintain the Advisor program and PFACQ
Quality and Safety Specialist I
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2017 - 01.2019
- Delivered comprehensive support to staff by resolving quality problems, educating and instructing staff on quality and safety procedures, and ensuring compliance with regulations, policies, and Standard Operating Procedures
- Assisted in the development of department projects and coordinated special events
- Served as a key member in the bone marrow transplant (BMT) human leukocyte antigens (HLA) kit improvement project to assess gaps and implement new changes within the hospital system
- Collaborated with Volunteer Services to develop a patient-to-peer support program involving 10-15 patients and caregivers, which included educating staff about the program, and recruiting potential volunteers
- Assist in the coordination and execution of the Quality Improvement fair and annual PFACQ event, leading to greater awareness of patient improvement initiatives and promoting best practices, fostering collaboration, and inspiring new projects across different healthcare disciplines
Patient Access Advisor, Urology, Head and Neck Services
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2016 - 01.2017
- Led a team of 5-7 administrative and clinical professionals in receiving, assessing, and delivering appropriate resolutions for all new visit requests for physician services
- Delivered exemplary customer service to answer inquiries and promptly resolve patient issues
- Analyzed service and physician criteria to execute requests accordingly
- Evaluated medical records to ensure optimal and accurate scheduling
- Counseled 30 patients daily on potential medical and financial restrictions and delivered solutions or alternatives
Session Assistant II / III (Practice Liaison)
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2013 - 01.2016
- Supported patients, providers, and managers by coordinating daily operations of a high-volume practice
- Built strong working relationships with healthcare providers and agencies to improve patient referrals and appointment settings
- Prepared necessary paperwork, managed updated patient records, answered patient inquiries, and resolved issues
- Developed and implemented a strategy to reduce patient wait times by more than 50%, averaging 10 minutes per patient
- Created physician-scheduling template, oversaw, and approved all over-bookings
Session Assistant I (Scheduling Coordinator)
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2012 - 01.2013
- Delivered comprehensive support by completing administrative tasks, including research, laboratory, and diagnostic test data entry
- Built strong relationships with patients and established rapport by assisting with new patient paperwork, scheduling and coordinating appointments, verifying insurance, and administering vital signs
- Applied meticulous attention to detail to ensure patient demographic information was updated and accurate; precisely scheduled patient appointments
Education
Master of Public Administration -
Long Island University
Brookville, NY01.2016
Bachelor of Science - Health Care Management
Ithaca College
Ithaca, NY01.2011
Skills
- Report writing skills
- Meeting coordination
- Documentation skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Project management
- Project planning and development
- Patient experience improvement
Certification
Lean Six Sigma Yellow Belt
Personal Information
Title: MPA
Timeline
Quality and Safety Specialist II
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2020 - 01.2024
Quality and Safety Specialist I
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2017 - 01.2019
Patient Access Advisor, Urology, Head and Neck Services
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2016 - 01.2017
Session Assistant II / III (Practice Liaison)
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2013 - 01.2016
Session Assistant I (Scheduling Coordinator)
MEMORIAL SLOAN KETTERING CANCER CENTER
01.2012 - 01.2013
Bachelor of Science - Health Care Management
Ithaca College
Lean Six Sigma Yellow Belt
Master of Public Administration -
Long Island University
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