REHANA LIA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services and company information.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
• Discussed financial options with clients and provided informed suggestions.

• Organized budget documentation and tracked expenses to maintain tight business controls.
• Reported financial data and updated financial records in ledgers and journals.
• Organized and reported on financial information to document payment histories and assist with sound financial accounting.
• Managed office inventory and ordered new supplies when items were running low.
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Typed and submitted correspondence, memos, drafts and emails.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Documented each patient case with updates in computer system.
• Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain and prevent disability.
• Communicated with physicians to provide updates on patient care.