Rehanna Abid
Orlando,FL
Summary
Dedicated candidate with exceptional experience leading teams, delivering results and exceeding expectations. Skilled in teaching new concepts and best practice strategies. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Centralized Claims Adjuster
Progressive Auto Insurance
09.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, recorded statements and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Scheduled and oversaw repair activities.
Pharmacy Technician
CVS Specialty Pharmacy
12.2019 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, review insurance coverage and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Gained experience with benefits verification specialist job roles such as, payer processes, preforming data entry tasks, overseeing insurance claims/ reimbursements and pre- certification.
Supervisor
CVS Pharmacy
02.2019 - 12.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Supervisor
DialAmerica
10.2018 - 02.2019
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Coordinated benefits and process enrollments, changes and terminations for benefit plans with specific expertise in FMLA.
Assistant Manager
The Halal Guys
06.2017 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
Education
High School Diploma -
University High School
Orlando, FL06.2018
Skills
- Complex Problem-Solving
- Operation Monitoring
- New Hire Onboarding
- Insurance resolution
- Excel and Microsoft Office- 65 WPM
- Human Resources Management Systems
- Customer Service
- Project Planning
Languages
English
Native or Bilingual
Timeline
Centralized Claims Adjuster
Progressive Auto Insurance
09.2021 - Current
Pharmacy Technician
CVS Specialty Pharmacy
12.2019 - 09.2021
Supervisor
CVS Pharmacy
02.2019 - 12.2019
Supervisor
DialAmerica
10.2018 - 02.2019
Assistant Manager
The Halal Guys
06.2017 - 04.2018
High School Diploma -
University High School