Rehman Mian

Found over 200 miscellaneous accounts receivable using SQL to identify ownership and improve cash-flow accuracy.

Built interactive Tableau reports tailored to department needs, to replace outdated reporting system and to enhance accessibility.

Collaborated with the track team to map contractual rail agreements using ArcGIS Pro, helping clear a major backlog.

Performed administrative tasks, by filling and digitizing reports.

Negotiated and executed 3 new commerical leases, improved occupancy and securing favorable terms.

Extended and renegotiated 4 existing leases, improving tenant retention and long-term rental income.

Increased the value of the property by over 40% through improving occupancy, extending leases, completion of overdue maintenance.

Successfully sold the property by evaluating offers, negotiating, and working with the legal team.

• Using Fosse to handle guest reservations and assigning rooms based on preferences to provide quality customer service
• Fixing any billing issues with guest reservations at the front desk
• Answer calls, emails, messages and direct them to appropriate departments
• Address guest complains and requests promptly at the front desk to ensure high guest satisfaction
• Look for sales leads by making conversations and passing them on to the sales department for follow-up to drive more revenue and growth

• Fulfilled online orders effectively and accurately in a timely manner for guest pickup
• Received, packed, organized, and shipped general merchandises to increase growth in company’s e-commerce segment
• Provided friendly and knowledgeable assistance to guests regarding products to grow company revenue
• Collectively worked with a team and delegated tasks for the day to achieve daily goals

• Communicated with the team during the shift and maintained sufficient levels of food to serve customers quickly and efficiently
• Followed food safety standards at all times by temping the food and marking when it was made to protect the workers and customers from foodborne illnesses
• Scheduled large catering orders ahead of time to ensure on time completion and delivery