Summary
Overview
Work History
Education
Skills
Timeline
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Rei Martin

District Heights,MD

Summary

Dedicated and results-oriented professional with a proven track record in leadership, sales, and administrative roles. Offering expertise in time management, conflict resolution, and CRM management, with a strong commitment to delivering exceptional customer service. Adept at multitasking and collaborating with cross-functional teams to achieve organizational goals. Possesses in-depth product knowledge and communication skills to engage effectively with clients. Experienced in team management, talent development, and compliance enforcement. Seeking to leverage these skills to contribute to a dynamic work environment and drive success.

Overview

3
3
years of professional experience

Work History

Customer Service Lead

Royal Farms
02.2023 - 08.2023
  • Led a team of customer service representatives in delivering exceptional service to patrons of Royal Farms
  • Oversaw day-to-day operations of the customer service department, ensuring high standards of customer satisfaction
  • Provided training and guidance to new hires, emphasizing Royal Farms' service standards and company policies
  • Resolved escalated customer issues promptly and effectively, maintaining a focus on customer retention and loyalty
  • Conducted regular performance evaluations for team members and provided constructive feedback
  • Developed and implemented strategies to enhance the overall customer experience at Royal Farms locations
  • Monitored and maintained inventory levels of essential supplies required for the smooth functioning of the customer service area
  • Conducted team meetings to communicate updates, share best practices, and address challenges

Sales Representative

Wireless Advocates
11.2021 - 12.2022
  • Exceeded monthly sales targets by an average of20%, showcasing a proactive and results-driven approach
  • Demonstrated expert knowledge on wireless products and services, leading to a15% increase in customer satisfaction
  • Conducted product demonstrations and effectively communicated the features and benefits of various wireless devices and plans
  • Established and maintained strong relationships with customers to foster loyalty and generate repeat business
  • Collaborated with team members to create and implement sales strategies to drive revenue growth
  • Stayed updated on industry trends, product launches, and promotions to provide customers with the latest and most relevant information
  • Managed and processed sales transactions accurately, including contract agreements and device activations
  • Resolved customer inquiries, concerns, and technical issues promptly to ensure a positive customer experience
  • Participated in ongoing training sessions to enhance product knowledge and sales techniques
  • Contributed to the overall store appearance and merchandising efforts to create an inviting shopping environment
  • Assisted in inventory management, including restocking products and conducting regular stock checks
  • Typing

Shift Manager

CVS Health
10.2021 - 04.2022
  • Oversaw day-to-day operations, directing a team of [number] employees to ensure seamless workflows and enhance overall productivity during assigned shifts
  • Compliance Enhancement: Enforced company policies and procedures, contributing to a10% improvement in compliance standards and fostering a culture of accountability among team members
  • Effective Communication: Conducted regular team meetings to communicate goals, expectations, and procedural updates, resulting in improved team cohesion and operational efficiency
  • Inventory Management: Managed inventory levels, conducted routine stock checks, and collaborated with the inventory control team, successfully reducing discrepancies by15%
  • Talent Management: Led the recruitment, training, and onboarding of new staff, streamlining processes and reducing onboarding time by20%
  • Visual Merchandising: Implemented visual merchandising standards, leading to a12% increase in sales for promoted items and contributing to overall store revenue growth

Administrative Assistant

Quality Express
08.2020 - 11.2021
  • Answered and directed incoming calls, taking messages and providing information, demonstrating strong communication skills and a customer-centric approach
  • Appointment Scheduling: Assisted in scheduling appointments, meetings, and conference room bookings, utilizing organizational skills to ensure efficient use of time and resources
  • Document Handling: Handled incoming and outgoing mail, sorted and distributed documents, and maintained organized filing systems for easy retrieval of information
  • Customer Service: Provided excellent customer service by addressing inquiries, resolving issues, and directing individuals to the appropriate departments or personnel
  • Office Assistance: Supported administrative tasks, including data entry, photocopying, and maintaining office supplies, contributing to the overall efficiency of office operations

Education

Diploma -

Suitland High School
Suitland, MD
05.2020

Skills

  • Time Management
  • Conflict Resolution
  • Windows
  • Communication
  • Customer Service
  • Typing
  • Computer Skills
  • Inventory Management
  • Sales Support
  • Team Collaboration
  • Client Relations
  • Problem Solving
  • Call Center

Timeline

Customer Service Lead

Royal Farms
02.2023 - 08.2023

Sales Representative

Wireless Advocates
11.2021 - 12.2022

Shift Manager

CVS Health
10.2021 - 04.2022

Administrative Assistant

Quality Express
08.2020 - 11.2021

Diploma -

Suitland High School

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Rei Martin