Reia Seepersaud
Lynbrook,New York
Summary
An enthusiastic, reliable, high-energy professional with over six years of customer service experience, looking to provide continued outstanding, elevated customer service that aligns with the values and standards of (insert company name). I am motivated to positively contribute to the company's success by adapting different communication styles to meet the needs of a diverse client base; while maintaining excellent communication and interpersonal skills and seeking growth and development opportunities as I collaborate with team members to provide the highest caliber of service to clients.
Overview
6
6
years of professional experience
Work History
Shift Leader
RB Stone
Lynbrook, New York
10.2021 - Current
- Promptly and professionally respond to customer concerns and issues, both in person and over the phone, to drive optimal customer satisfaction by providing solutions.
- Coordinate and manage shifts to maintain smooth operation, and improve efficiency in response to unforeseen challenges.
- Facilitate communication between customers, team members, and management.
- Assist in hiring qualified candidates for open positions by conducting thorough interviews.
- Train new hires with the proper tools to accelerate their integration and productivity, and to provide service that complies with the standards of RB Stone.
- Approach and solve problems with initiative and sound judgment.
- Delegate tasks and responsibilities to on-shift staff based on their skills and abilities, to encourage teamwork, ensuring outstanding service and an elevated customer experience.
Shift Leader/ Customer Service Representative/ Book-keeper
Pick Quick Key
Rockville Center, New York
08.2018 - 10.2021
- Resolved product and service issues by clarifying customer complaints and offering appropriate solutions, including approving and conducting returns, refunds, exchanges, and store credit appropriately.
- Created and maintained customer records by entering and updating customer information in the company database.
- Efficiently and accurately conducted cash handling procedures, such as making deposits and balancing cash registers before and after shifts of on-staff cashiers.
- Prepared, verified, and signed financial reports, safe deposits, bank deposits, and daily balance sheets.
- Developed and maintained strong relationships with management, colleagues, vendors, and customers.
- Assisted with making the weekly schedule, and coordinated cashier coverage and breaks to maintain consistent, fast-paced service.
Education
Nassau Community College
01.2020
Skills
- Customer service-focused
- Excellent verbal and written communication
- Adaptability and flexibility
- Time management abilities
- Work well under pressure and in high-stress situations
- Problem-solving and conflict resolution
- Continuous professional growth
- Microsoft Word, Excel, Powerpoint
Timeline
Shift Leader
RB Stone
10.2021 - Current
Shift Leader/ Customer Service Representative/ Book-keeper
Pick Quick Key
08.2018 - 10.2021
Nassau Community College
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