Reid B. Petersen
Roy
Summary
Dynamic Network Communication Specialist with a proven track record at the Army Utah National Guard, enhancing operational efficiency through expert troubleshooting and process optimization. Certified in A+ and Security+, I excel in problem-solving and knowledge sharing, ensuring mission capability and seamless communication across teams.
Overview
11
11
years of professional experience
Work History
Specialist – Network Communication Systems Specialists
Army Utah National Guard
Bluffdale
03.2015 - Current
- Install, operate, and perform unit-level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas, communication security devices, power generators, and associated equipment to ensure mission capability.
- Analyze diagnostics to isolate faults to determine if new parts are needed so they can be ordered so that we may fix equipment to become mission capable.
- Prepare operational reports so that leadership understands our communication posture and improvement's that can be made.
- Worked with STT’s to provide satellite connection to create a Wan/ Lan Capabilities.
Eligibility Associate
CollectiveHealth
Lehi
03.2022 - 10.2025
- Enhanced member enrollment accuracy by 50% through the analysis and correction of incoming data, ensuring active status for appointments.
- Communicate, work with, and build rapport with clients and partners to ensure timely execution of projects to streamline the working process.
- Using ticking systems such as Jira and Zendesk to work tickets for internal and external issues.
Network Operator/ Satcom Operator/ Radio Operator
United States Military
Djibouti
01.2024 - 12.2024
- Oversaw network hardware, SatCom equipment, and security systems to ensure seamless communication among soldiers and leadership.
- Minimized packet loss during update and security briefings to ensure major information retrieval.
- Developed troubleshooting strategies to ensure network functionality and security.
- Enhanced network performance through team collaboration, achieving a 30% increase in uptime.
- Utilized SNAP terminals, SCOUT systems, and GRRIP systems to enable Wan/Lan capabilities.
Education
Bachelor of Cyber Security -
Western Governors University
Salt Lake City, Utah05.2027
High School Diploma -
Davis High School
Kaysville, UT06.2016
Skills
- Certified in A technology
- Certified in Security
- Active secret clearance
- Technical troubleshooting
- Process optimization
- Expert problem solving
- Knowledge sharing
- Inventory management
Interests And Skills
- Fluent in Portuguese
- Eagle Scout (02/15)
- Served a 2 Year Humanitarian mission in Sao Paulo Brazil
- Prioritization
- Leadership
Languages
Portuguese
Professional
Accomplishments
- JOINT SERVICE ACHIEVEMENT MEDAL
- GLOBAL WAR ON TERRORISM EXPEDITIONARY MEDAL
- ARMED FORCES RESERVE MEDAL
Timeline
Network Operator/ Satcom Operator/ Radio Operator
United States Military
01.2024 - 12.2024
Eligibility Associate
CollectiveHealth
03.2022 - 10.2025
Specialist – Network Communication Systems Specialists
Army Utah National Guard
03.2015 - Current
Bachelor of Cyber Security -
Western Governors University
High School Diploma -
Davis High School