Summary
Overview
Work History
Education
Skills
Timeline
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Reid Broadus

Walton,KY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Operations Manager

Amazon
08.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Forecast and plan staffing of +300 employees to hit operational goals while maintaining cost.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led development and training of new managers to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reduced operational risks while organizing data to forecast performance trends and operational needs.

Operations Manager

Central Garden And Pet
02.2015 - 08.2019
  • Supervised daily operations and kept employees compliant with company policies and procedures.
  • Forecasted inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

Bachelor of Science -

Eastern Kentucky University
Richmond, KY

Skills

  • Policy and Procedure Implementation
  • Microsoft Excel
  • Systems Implementations
  • Management
  • Project Management
  • Tableau
  • Supply Chain Distribution
  • Cost Management
  • Business Process Re-Engineering
  • Project Development
  • Process Improvement Strategies
  • High-Pressure Environments

Timeline

Operations Manager

Amazon
08.2019 - Current

Operations Manager

Central Garden And Pet
02.2015 - 08.2019

Bachelor of Science -

Eastern Kentucky University

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Reid Broadus