Reid Cairme
Wailuku
Summary
Dynamic Operations Manager with a proven track record at AC Hotel by Marriott, excelling in team leadership and problem-solving. Enhanced performance outcomes through effective training and accountability measures. Skilled in operations management and P&L oversight, driving efficiency and customer satisfaction in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Operations Manager
AC Hotel by Marriott
04.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led the Housekeeping team while also assisting the Front Office and Food & Beverage team with daily operations.
Operations Supervisor
Residence Inn by Marriot
05.2021 - 04.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks for all departments.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed Accounts Receivables, ensuring accurate billing and payment from third-parties in accordance to property contracts.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Front Desk Agent
Residence Inn by Marriott
07.2016 - 05.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided support and training to colleagues to ensure a seamless hotel opening.
Guest Service Representative
Wailea Beach Resort
06.2015 - 07.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Education
Kamehameha Schools Maui
Pukalani, HISkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- P&L management
- Policies and procedures implementation
Timeline
Operations Manager
AC Hotel by Marriott
04.2022 - Current
Operations Supervisor
Residence Inn by Marriot
05.2021 - 04.2022
Front Desk Agent
Residence Inn by Marriott
07.2016 - 05.2021
Guest Service Representative
Wailea Beach Resort
06.2015 - 07.2016
Kamehameha Schools Maui
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