Reid Clyburn
Summary
Friendly, dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Mutable to any environment, quickly adaptable. Head on learner who is up for a challenge. Bilingual in English and Spanish.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Taqueria Los Tres Toritos
01.2021 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Car Wash Employee
American Car Wash
06.2020 - 11.2020
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Maintained and repaired car wash equipment to meet operational demand.
- Achieved customer satisfaction by providing high-quality professional service.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Removed dirt and debris from vehicle and equipment interiors.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Polished windows and mirrors of vehicles and equipment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Inspected vehicles and equipment for visible damage.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Cook and Prep
Woody's On The Beach
07.2019 - 09.2019
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Measured and mixed ingredients according to precise recipes for best results.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Prepared and served various food items in fast-paced environment.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
Churchill County High School
Fallon, NV05.2019
Skills
- POS Transactions
- Product Restocking
- Money Handling
- Team Contribution
- Report Generation
- Manager Support
- Corrective Actions
- Cash Register Systems
- Hospitality and Accommodation
- Safety Rules
- Opening and Closing Procedures
- Coin and Currency Counting
Gym
I love to workout any chance I get staying healthy and strong is important to me.
Languages
Spanish
Professional Working
Timeline
Cashier Team Lead
Taqueria Los Tres Toritos
01.2021 - Current
Car Wash Employee
American Car Wash
06.2020 - 11.2020
Cook and Prep
Woody's On The Beach
07.2019 - 09.2019
High School Diploma -
Churchill County High School
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