Reid O'Brien
Albany,NY
Summary
Dynamic Sales Specialist with proven success at Lowe's Home Improvement, excelling in relationship building and upselling. Achieved consistent sales growth by leveraging sales expertise and exceptional customer service skills. Skilled in team collaboration, training, and performance tracking; fostering a high-performing environment that enhances customer satisfaction and drives repeat business. Award winning sales specialist exceeding monthly goals. Prides himself on honesty and transparency.
Overview
16
16
years of professional experience
Work History
Sales Specialist
Lowes Home Improvement
03.2018 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Effective problem-solving.
- Managed sales pipeline effectively, prioritizing tasks and implementing strategic sales plans to maximize revenue potential.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations, resulting in repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Drafted, finalized and submitted paperwork to complete sales.
Service Manager
Lowes Home Improvement
11.2009 - 03.2018
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Education
No Degree - Hotel, Resort And Restaurant Management
Niagara University
Niagara Falls, NYNo Degree - Business Management
Hudson Valley Community College
Troy, NYSkills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Sales expertise
- Performance tracking
- Sales process optimization
- Inventory maintenance
- New hire training
- Influencing skills
- Closing techniques
Timeline
Sales Specialist
Lowes Home Improvement
03.2018 - Current
Service Manager
Lowes Home Improvement
11.2009 - 03.2018
No Degree - Hotel, Resort And Restaurant Management
Niagara University
No Degree - Business Management
Hudson Valley Community College
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