Reid Payne
Bruster's Real Ice Cream
Saint Augustine,FL
3
years of professional experience
Experienced in hands-on customer service and food industry. I offer leadership experience and a positive attitude to any task that is at hand. I get along with others easily and open to many opportunities!
Work History
Crew Leader
1 Year- Trained new team members on operational procedures and customer service best practices.
- Managed inventory levels to maintain supply availability and minimize waste.
- Implemented cleanliness standards in food preparation and service areas.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
Ice Cream Server
3 Years 1 Month- Delivered exceptional customer service while serving ice cream and maintaining cleanliness of service area.
- Collaborated with team members to ensure efficient order processing during peak hours.
- Developed knowledge of menu items to assist customers in making informed choices.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Education
High School Diploma
- Honor Roll 2023, 2025, 2026
- 4.1 GPA
- Extracurricular Activities: Band, Marching Band, Wind Ensemble, Classical Guitar Ensemble, Spartans Drum and Bugle Corps Trumpet Player 2024, 2025, 2026
- SJCCA Member
- Band Captain, Brass Captain, Section Leader of St. Augustine High School Band
- magna cum laude graduate
- 2024 and 2025 DCI World Champion
Skills
Crew supervision
Operational efficiency and organization
New hire training
Work planning
Attention to detail
Teamwork and collaboration
Multitasking
Inventory management
Timeline
Crew Leader
Bruster's Real Ice Cream
04.2025 - 04.2026Read More
Ice Cream Server
Bruster's Real Ice Cream
03.2023 - 04.2026Read More
St. Augustine High School
High School Diploma
Read More