Reid Perrine
Laguna Niguel ,CA
Summary
Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service, and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Dynamic estimator with several-year track record of developing and maintaining cost estimation for large and small projects. Experienced in estimating and providing accurate reports on material costs and labor for construction projects. Maintains great relations with contractors and vendors. Talented estimator with several years of experience developing estimates of construction projects. Prepares accurate and comprehensive data. Maintains detailed knowledge of products available in market. Results-oriented client relationship manager offering several years of experience in the field sales and service roles. Employing voice of the client (voc) expertise to drive top-quality customer experience and satisfaction. Outstanding communicator excelling at building and retaining long-term relationships. Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities.
Overview
14
14
years of professional experience
Work History
Coating Specialist/Project Estimator
IM Painting
San Clemente, CA
10.2018 - Current
- Managed customer relationships to enhance satisfaction and ensure loyalty retention.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Prepared cost estimates for projects of varying sizes.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Determined project staffing needs and led resource management.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Monitored environmental conditions to ensure proper curing of coatings.
- Applied protective coatings according to manufacturer guidelines and safety standards.
- Prepared detailed cost estimates for construction projects using specialized software.
- Analyzed project specifications to determine material and labor requirements.
- Collaborated with project managers to review scopes of work and timelines.
- Coordinated with subcontractors to obtain accurate pricing and availability information.
Sales Associate/Color Specialist
Vista Paint Corporation
San Juan Capistrano, CA
12.2014 - 10.2018
- Assisted customers with product selections and provided detailed product information.
- Maintained inventory levels and organized stock for optimal accessibility.
- Processed transactions efficiently and accurately using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Described merchandise and explained use, operation and care.
- Processed credit card transactions quickly and securely.
- Cleaned shelves, counters and tables to maintain organized store.
Office Assistant
Saddleback Pediatric therapy
Aliso Viejo, CA
01.2015 - 08.2017
- Coordinated schedules and appointments for team members efficiently.
- Assisted in preparing documents and presentations for meetings.
- Handled incoming calls and directed inquiries to appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Assistant Manager
The Tides Hotel
Laguna Beach, CA
04.2014 - 10.2015
- Assisted in managing daily hotel operations and guest services.
- Managed guest check-ins and check-outs efficiently during peak hours.
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated room assignments and handled reservation inquiries promptly.
- Maintained accurate records of guest information and billing details consistently.
- Resolved guest complaints swiftly to ensure a pleasant stay for all visitors.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Utilized hotel management software to track reservations and manage availability effectively.
Line Cook
Cenopolis Theatre
Laguna Niguel, CA
09.2011 - 01.2013
- Prepared and cooked meals in a fast-paced theatre environment.
- Maintained cleanliness and organization of kitchen workstations.
- Collaborated with team members to coordinate food service during events.
- Operated kitchen equipment safely and efficiently for food preparation.
- Ensured compliance with health and safety regulations in food handling.
- Trained new staff on kitchen procedures and best practices.
Education
High School Diploma -
Saddleback College
Mission Viejo, CASkills
- Customer service
- Technical support
- Environmental monitoring
- Coating application
- Cost estimation
- Project management
- Sales forecasting
- Client relationship management
- Change management
- Team leadership
- Coating application techniques
- Coating removal techniques
- Industrial painting standards
- Coating failure analysis
- Acrylic coating solutions
- Structural steel coatings
- Surface profile assessment
- Polyurethane coating applications
- Environmental compliance awareness
- Airless spray equipment
- Solventborne coating applications
- Wood coating techniques
- Tinting Techniques
- Safety procedures
- Color matching
- Paint mixing
- Relationship building
- Adaptability and flexibility
- Decision-making
- Product knowledge
- Customer relationship management
- Sales consultation
- Problem solving
- Effective communication
- Goal oriented
- Quality control
- Attention to detail
- Project planning
Languages
English
Professional
References
References available upon request.
Timeline
Coating Specialist/Project Estimator
IM Painting
10.2018 - Current
Office Assistant
Saddleback Pediatric therapy
01.2015 - 08.2017
Sales Associate/Color Specialist
Vista Paint Corporation
12.2014 - 10.2018
Assistant Manager
The Tides Hotel
04.2014 - 10.2015
Line Cook
Cenopolis Theatre
09.2011 - 01.2013
High School Diploma -
Saddleback College
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