Reid Schuetz
Indianapolis,IN
Summary
Diverse education and employment fields, I strive to make a lasting impression in various communities in efficiency and overall wellbeing of others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Specialist
Rescare Homecare
09.2022 - 02.2024
- Enhanced safety measures by implementing rigorous training and identifying areas for improvement.
- Streamlined the QA process, leading to increased efficiency and faster solutions to pending cases.
- Continuously evaluated emerging methodologies, tools, and technologies related to Quality Assurance to identify opportunities for adoption within the company.
Junior Executive Assistant
Louis Vuitton HQ
08.2021 - 08.2022
- Streamlined office processes by implementing efficient filing and organizational systems.
- Leveraged strong interpersonal skills while interacting with clients via phone calls or emails leading to better relationships.
- Collaborated with department heads to streamline inter-departmental communication for improved workflow efficiency.
- Organized successful corporate events by coordinating logistics, vendors, guest lists, and promotional materials.
- Improved communication between departments by acting as a liaison for the executive team.
- Ensured timely completion of projects by tracking deadlines, delegating tasks, and following up on progress.
Quality Assurance Specialist
Rescare Homecare
05.2019 - 04.2021
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or safety of clients.
- Ensured that clients were being heard on complaints by thorough investigation into reports.
- Provided improvement plans for employees by meeting with weekly and sending through necessary training programs.
- Daily reports of incidents reported to The State of Indiana to ensure proper care of clients and employees.
Administrative Assistant Intern
Indianapolis Parks and Recreation
05.2016 - 08.2016
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Designed, organized, and managed a program for Indianapolis residents and international students to engage with multiple cultures.
Education
Bachelor of Arts - International Studies
Butler University
Indianapolis, IN05-2019
Master of Science - Communications
Northwestern University
Evanston, IL05-2022
Skills
- Team leadership
- Team collaboration
- Decision-making
- Verbal and written communication
- Internal audits
- Detail-oriented
- Relationship building
- Safety procedures
- Quality improvements
- Analytical thinking
- Quality management systems
- Public speaking
- Documentation and reporting
- Agile methodology
- Issue resolution
- File management
- Quality assurance
- Project management
- Risk management
- Administrative support
- Office management
- Interpersonal communication
Certification
- Licensed Fraud Investigator as of 2020
Timeline
Senior Quality Assurance Specialist
Rescare Homecare
09.2022 - 02.2024
Junior Executive Assistant
Louis Vuitton HQ
08.2021 - 08.2022
Quality Assurance Specialist
Rescare Homecare
05.2019 - 04.2021
Administrative Assistant Intern
Indianapolis Parks and Recreation
05.2016 - 08.2016
Bachelor of Arts - International Studies
Butler University
Master of Science - Communications
Northwestern University
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