Tamya Hardeman
Atlanta,GA
Summary
Proven expertise in customer service and billing accuracy, demonstrated at Delta Community Credit Union and Rob Hill Insurance Group. Skilled in report generation and call management, I reduced payment errors by 30%. My approach enhances client satisfaction and operational efficiency, leveraging both hard and soft skills to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Delta Community Credit Union
11.2022 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Insurance Billing Specialist
Rob Hill Insurance Group
08.2020 - 10.2022
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Verified accuracy of accounts payable payments, resulting in approximately 30% reduction in payment errors and check reissues.
Accounting Intern
Atlanta Housing Authority
05.2019 - 08.2020
- Assisted with month-end closing and reporting duties.
- Compiled monthly journal entries into general ledger system.
- Reconciled balance sheet figures and sought assistance to reduce errors.
Education
Associate of Health Sciences -
Georgia State University
Atlanta, GAHigh School Diploma -
Maynard Holbrook Jackson High School
Atlanta, GA05.2019
Skills
- Product Knowledge
- Call Management
- Scheduling
- Report Generation
- Data Entry
- Money handling abilities
Timeline
Customer Service Representative
Delta Community Credit Union
11.2022 - Current
Insurance Billing Specialist
Rob Hill Insurance Group
08.2020 - 10.2022
Accounting Intern
Atlanta Housing Authority
05.2019 - 08.2020
Associate of Health Sciences -
Georgia State University
High School Diploma -
Maynard Holbrook Jackson High School
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