Reid Timperman

• Identified and pursued new business opportunities, 30 new accounts opened in first 18 months.
• Developed and maintained strong relationships with key stakeholders, ensuring high levels of customer satisfaction and retention.
• Conducted market research to identify trends and opportunities, providing strategic insights to the sales team.
• Collaborated with cross-functional teams to develop and implement sales strategies.
• Utilized CRM software to track and manage sales activities, ensuring accurate and up-to-date records.
• Developed business pipeline using cold and warm techniques.
• Used SalesForce to handle current portfolio and prospective leads.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Brought in new accounts through successful networking strategies and promotional approaches.

• Managed Class C accounts through Vendor Managed Inventory (VMI).
• Made weekly sales calls to over 40 accounts.
• Took inventory, stocked, and built solutions to provide customers with efficient inventory management.
• Worked with suppliers to provide customers with high-quality products.
• Collaborated with MSC reps on inclusion accounts.
• Attended weekly training calls with suppliers.
• Worked with business development to scout and hunt new accounts.
• Built new accounts and used Salesforce to log daily activities and opportunities.
• Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
• Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
• Enhanced client satisfaction, conducting thorough needs assessments and delivering tailored solutions.

• Managed technicians and auto detailers.
• Wrote employee schedules.
• Conducted interviews and hiring processes.
• Managed used car inventory.
• Input internal service revenue.
• Coordinated with parts department to oversee orders.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Hired, trained and supervised team of service staff members to meet business goals.
• Met with customers to discuss service needs and offer available solutions.

• Expanded customer base through cold calling, networking, and relationship building.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Performed bar duties and attended to guest needs.

• Ran corporate events and took care of top clients.
• Managed golf bays to ensure clients and guests had an enjoyable experience.
• Kept bar presentable and well-stocked to meet customer needs.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Served food and beverages promptly with focused attention to customer needs.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.

• Conducted thorough pre-flight inspections of aircraft systems and equipment, ensuring optimal operational readiness.
• Contributed to the development of new training programs, enhancing the skills and capabilities of junior aircrew members.
• Maintained a high level of physical fitness, enabling the successful execution of demanding tasks in extreme environments.
• Provided critical support in emergency situations, contributing to successful outcomes and saving lives.
• Exhibited outstanding leadership qualities while managing diverse teams in dynamic operational environments.
• Delivered vital logistics support for various naval operations by expertly loading/unloading cargo onto aircraft and ensuring proper weight distribution.
• Demonstrated exceptional situational awareness during high-stress scenarios, making quick decisions that led to mission success.
• Safely operated advanced aircraft systems under challenging conditions, minimizing risk to personnel and equipment.
• Improved overall mission success rate by continuously refining tactics and procedures based on lessons learned from previous engagements.
• Coordinated with team members to establish smooth operations and encourage teamwork.
• Coordinated rescue and recovery operations with airfield personnel, verifying all parties were informed of activity.
• Assisted passengers to provide information on pre-flight safety briefings.
• Developed and executed emergency evacuation plans to increase preparedness and prompt response.