Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Reid Jones

McKinney

Summary

Dynamic IT professional with extensive experience at Allen ISD, excelling in client services and team leadership. Proven track record in enhancing technology infrastructure and resolving complex issues, ensuring optimal performance. Skilled in communication and collaboration, fostering strong relationships to support educational initiatives and drive successful technology implementations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

District Technician

Allen ISD- Allen TX
04.2024 - Current

The District Technician Level 2 provides advanced technical support and maintenance for all district-wide IT systems, hardware, and software. The technician ensures the reliable operation of technology infrastructure to support educational and administrative functions across the school district. The role requires strong collaboration within the IT team and may involve assisting with project management and implementation of technology initiatives.

Campus Technician

Allen ISD- Allen TX
07.2023 - 04.2024

The Level 1 IT Support Specialist provides front-line technical support for staff, students, and administrators on an elementary school campus. This role is responsible for troubleshooting and resolving hardware, software, and network issues, ensuring technology resources are available and functioning to support teaching and learning. The position collaborates closely with campus staff to address day-to-day technology needs and partners with district IT staff to escalate and resolve complex issues.

Behavior Specialist

PFISD
05.2021 - 05.2023
  • Developed and implemented individualized behavior intervention plans for diverse student populations.
  • Collaborated with educators and parents to enhance behavioral support strategies in classroom settings.
  • Trained staff on evidence-based practices in behavior management techniques and crisis intervention strategies.

Program Director

PFISD
07.2018 - 04.2021

The Program Director is responsible for the leadership, supervision, and daily management of an afterschool program serving 100+ elementary-aged students. This position oversees program operations, staff scheduling, and activity planning to ensure a safe, engaging, and structured environment. The Program Director supervises a team of 5–6 staff members, fosters positive relationships with parents and school personnel, and ensures compliance with organizational and childcare standards.

Education

No Degree - Education

Oklahoma State University
Stillwater, OK

High School Diploma -

Allen High School
Allen, TX

Skills

  • Project Planning & Scheduling
  • Team Leadership & Supervision
  • Communication & Collaboration
  • Resource Allocation & Inventory Oversight
  • Problem-Solving & Conflict Resolution
  • Training & Staff Development
  • Performance Tracking & Reporting

Accomplishments

  • Paraprofessional of the Year – Pflugerville ISD (Year) – Recognized district-wide for exceptional performance, dedication, and impact on student and staff support.
  • Recipient of Two Challenge Coins – Honored for outstanding service, professionalism, and above-and-beyond contributions to campus and district success.
  • Broke into IT with no prior experience and earned a promotion within one year by demonstrating strong problem-solving skills, adaptability, and collaboration with district and campus stakeholders.

Certification

  • CompTIA A+ CertificationIn Progress
  • CAPM Project management certification - In Progress
  • Operational Daycare Director - Earned February 2020

Timeline

District Technician

Allen ISD- Allen TX
04.2024 - Current

Campus Technician

Allen ISD- Allen TX
07.2023 - 04.2024

Behavior Specialist

PFISD
05.2021 - 05.2023

Program Director

PFISD
07.2018 - 04.2021

No Degree - Education

Oklahoma State University

High School Diploma -

Allen High School