Amy Reidling
Nampa,ID
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales /Customer Service Representative
The Better Business Bureau
Boise, ID
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Sales and Customer Support Manager
4patriots
Nashville, TN
02.2020 - 03.2023
- Coordinated with sales staff to ensure successful customer support operations.
- Responded promptly to incoming calls from customers seeking assistance or information about products and services offered by the company.
- Identified opportunities for cross-selling additional products and services based on customers' needs.
- Ensured compliance with all relevant laws and regulations related to consumer protection.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory within first year.
Education
Bryman School
Salt Lake City Skills
- Inbound and Outbound Calling
- Consultative Sales
- Complaint Resolution
- Adaptive Team Player
- Customer Relationship Management (CRM)
- Order Processing
- Business Development Understanding
- Client Relations
- Customer Consulting
- Product Education
- Sales Closing
- Conflict Resolution
- Sales Expertise
- High-Energy Attitude
Certification
- Cardone University Sales Training for 3 years
Languages
German
Native/ Bilingual
Dutch
Native/ Bilingual
Timeline
Sales /Customer Service Representative
The Better Business Bureau
03.2023 - Current
Sales and Customer Support Manager
4patriots
02.2020 - 03.2023
Bryman School
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