Reid Zimmerman

Technical Duties and Tasks

• Oversaw components of the point of sale system and maintained network infrastructure.
• Facilitated the store's transition to SOC 2 compliance.
• Developed tools to analyze the financial health of departments.
• Developed predictive tools to enhance accuracy in product sales forecasting and ordering.
• Developed a dynamic attendance tracker to streamline employee attendance monitoring.
• Integrated AI solutions with store's social media platforms.
• Conducted comprehensive gap analysis to identify and address store security needs.

Managerial and Leadership Duties and Tasks

• Boosted revenue by over 15% during the 2024-2025 Fiscal year.
• Reduced labor costs while increasing employee wages.
• Transformed department culture, resulting in a historic low turnover rate.
• Managed the hiring and termination processes for employees.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Managed product selection, ordering, inventory, receiving, and display.
• Surpassed all financial targets established by ownership.
• Navigated multiple challenges including staff injuries, product shortages, and inter-staff conflict.
• Entrusted with security access and keys to manage store opening and closing.

Technical Tasks and Duties

• .Oversaw the management of network and computer infrastructure.
• Utilized logistics software to streamline delivery routes and improve operational support.
• Implemented backup and redundancy policies to ensure operational continuity.
• Developed tools to integrate incompatible software, enhancing inventory management and financial reporting.

Operational and Sale Duties and tasks

• Organized and planned logistics and business strategy, leading to company profitability for the first time in over 5 years.
• Managed client orders and coordinated with vendors to ensure timely fulfillment while maintaining a lean and agile inventory strategy to minimize waste and loss.
• Managed vehicle fleet maintenance, maximizing uptime to avoid service interruptions.
• Secured new sales by contacting and meeting with potential clients, creating and presenting competitive bids.

• Created and maintained user profiles for new hires.
• Responsible for terminations and removal from network and banking systems.
• Overhauled the entire automation process for on-boarding and off-boarding.
• Expanded automation scope and wrote numerous scripts
• Maintained up-to-date knowledge of industry trends and best practices.

• Provided technical support to H&R Block employees.
• Responsible for learning and supporting the company's hardware and software systems.
• Guided, trained, and supported fellow agents, ensuring consistent performance and adherence to company standards.
• Utilized financial software to balance and correct store reports.
• Utilized access management and security protocols before, during, and after all support sessions with employees.
• Remotely assisted in server maintenance, firmware installation, and advanced technical support tasks.

• Performed hardware and software diagnostics to identify and resolve technical issues.
• Provided exceptional customer support and facilitated sales of electronics.
• Participated in ongoing training programs related to job duties or responsibilities.