Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reighan Ussery

Olympia,WA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Landry's
09.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Server Trainer

P.F. Chang's Bistro
08.2020 - 07.2022
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Monitored new server performance and offered continuous support throughout training period.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored 15+ new personnel hired to fulfill various roles.

Hostess

Hooters Inc.
06.2018 - 08.2020
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Opened and closed seating sections according to volume of guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Scheduled and planned all seating arrangements for all reservation bookings.

Education

Bachelor of Science - Clinical Psychology

University of Central Florida
Orlando, FL
05.2024

Skills

  • Quality Control
  • Risk Management
  • Strategic Planning
  • Task Delegation
  • Conflict Management
  • Meticulous attention to detail
  • Advanced MS Office Suite
  • Strong Problem Solver
  • Excel spreadsheets
  • Spreadsheet tracking

Certification

Industry certified in Microsoft Word, Excel, Powerpoint, and Outlook.

Industry certified in Adobe Photoshop, InDesign, Illustrator and Premiere Pro.

Timeline

Server

Landry's
09.2022 - Current

Server Trainer

P.F. Chang's Bistro
08.2020 - 07.2022

Hostess

Hooters Inc.
06.2018 - 08.2020

Bachelor of Science - Clinical Psychology

University of Central Florida

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Reighan Ussery