Reighan Ussery
Olympia,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Landry's
09.2022 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server Trainer
P.F. Chang's Bistro
08.2020 - 07.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Analyzed and evaluated training effectiveness and program outcomes.
- Trained and mentored 15+ new personnel hired to fulfill various roles.
Hostess
Hooters Inc.
06.2018 - 08.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Scheduled and planned all seating arrangements for all reservation bookings.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05.2024
Skills
- Quality Control
- Risk Management
- Strategic Planning
- Task Delegation
- Conflict Management
- Meticulous attention to detail
- Advanced MS Office Suite
- Strong Problem Solver
- Excel spreadsheets
- Spreadsheet tracking
Certification
Industry certified in Microsoft Word, Excel, Powerpoint, and Outlook.
Industry certified in Adobe Photoshop, InDesign, Illustrator and Premiere Pro.
Timeline
Server
Landry's
09.2022 - Current
Server Trainer
P.F. Chang's Bistro
08.2020 - 07.2022
Hostess
Hooters Inc.
06.2018 - 08.2020
Bachelor of Science - Clinical Psychology
University of Central Florida
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