REIGN HERNANDEZ
Washington,DC
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Hilton Hotels Corporation
Miami, FL
02.2015 - 10.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Supervisor of Operations
Comcast Cable Company
Washington, DC
02.2009 - 02.2015
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Ensured compliance with all applicable laws, regulations, and standards.
- Maintained accurate records for tracking progress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
Education
Bachelor of Arts - Business Administration And Management
Bowie State University
Bowie, MD09-2012
Skills
- Customer experiences
- Training and coaching
- Staff training/development
- Budgeting and cost control
- Leadership and team building
- Purchasing and planning
- Effective leader
- Data review
Certification
- CPR Certification
- Excel Certified
- EMT Certified
References
References available upon request.
Timeline
General Manager
Hilton Hotels Corporation
02.2015 - 10.2024
Supervisor of Operations
Comcast Cable Company
02.2009 - 02.2015
Bachelor of Arts - Business Administration And Management
Bowie State University
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