Reign Hill-Wallace
Hallandale,FL
Summary
Proven Dispatcher and Customer Service Specialist with a track record of enhancing customer satisfaction and streamlining operations at Comcast Inc. Expert in dispatch software and stress tolerance, adept at prioritizing calls and fostering long-term client relationships. Achieved significant improvements in data tracking and service quality, demonstrating a strong ability to manage high-stress situations and resolve issues promptly.
Overview
4
4
years of professional experience
Work History
Dispatcher
Total Appliance & Air Conditioning Repairs
Hallan, Floirda
12.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Customer
Q Link Wireless
Dania, FLo
04.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration, and high morale.
Customer Service Specialist
Comcast Inc.
Pompano, FL
04.2020 - 04.2021
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Education
High School Diploma -
Maverick's High School
Sunrise, FL06-2015
Some College (No Degree) - Psychology
Broward College
Fort Lauderdale, FLSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Updating logs
- Customer Relationship Management
- Work Order Management
- Active Listening
- Schedule Coordination
References
References available upon request.
Timeline
Dispatcher
Total Appliance & Air Conditioning Repairs
12.2023 - Current
Customer
Q Link Wireless
04.2022 - 10.2023
Customer Service Specialist
Comcast Inc.
04.2020 - 04.2021
High School Diploma -
Maverick's High School
Some College (No Degree) - Psychology
Broward College
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