Reign Ramsey
Spokane,WA
Summary
Versatile Hospitality Associate. Optimistic and adaptable. Enthusiastic about meeting new people and entering new surroundings. Avid learner with an open mind, always willing to take on a new task or challenge. Strong communication and problem solving skills with an emphasis on guest and staff satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Kenai Fjords Wildlife & Glacier Tours
04.2023 - Current
- Oversaw high volume check in process with eye for reputation, staff productivity, and operational efficiency. Servicing upwards of 1,100 guests per shift.
- Established new protocols for our wildlife & weather tracking database, increasing information reliability.
- Trained over 15 guest service agents on correct procedures and performance strategies within 1 1/2 month period.
- Facilitated 6-9 boat departures and arrivals daily per Coast Guard regulations.
Teller
Horizon Credit Union
08.2022 - 04.2023
- Managed daily bank operations by processing 30-60 high accuracy customer transactions daily while providing exceptional customer service and answering patron questions
- Scanned 150-350 documents daily, sorted and classified documents for increased traceability
- Maintained member satisfaction rate of 98%
Barista Shift Lead
Wake Up Call
02.2021 - 08.2022
- Trained more than 10 baristas on drink preparation, product promotion, inventory management, and sanitation protocol.
- Collaborated with management to establish 3 new menu items and multiple promotional strategies to increase revenue
- Excelled with high customer volumes, broke company records for fastest service on two separate occasions
Childcare Assistant Teacher
Little House Daycare
07.2020 - 02.2021
- Utilized positive reinforcement to defuse conflicts and redirect, improving team work and self regulation
- Documented behavior, development and learning for 15+ children to enable tracking history and maintain accurate records.
Bakery Sales Associate
Great Harvest Bakery
05.2019 - 02.2020
- Greeted upwards of 200 customers daily, providing energetic responses to customers, building relationships to encourage repeat business.
- Trained 10 new staff members on POS system, policies, and sanitation protocol.
Administrative Assistant
Great Northern Masonry
06.2016 - 05.2019
- Answered 20-30 calls daily, promptly directing incoming calls to correct offices.
- Established a new record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments weekly for corporate records.
- Restocked supplies and placed purchase orders weekly to maintain adequate stock levels.
Education
Associate of Arts -
Spokane Falls Community College
Spokane, WA06.2020
Skills
- Proficient with Microsoft Suite, 78 WPM
- First-Aid & CPR Certified
- New Hire Training
- Guest Satisfaction in High Volume Environments
- Database & Inventory Management
- Handling Difficult Customers & Conflict Resolution
Timeline
Front Desk Supervisor
Kenai Fjords Wildlife & Glacier Tours
04.2023 - Current
Teller
Horizon Credit Union
08.2022 - 04.2023
Barista Shift Lead
Wake Up Call
02.2021 - 08.2022
Childcare Assistant Teacher
Little House Daycare
07.2020 - 02.2021
Bakery Sales Associate
Great Harvest Bakery
05.2019 - 02.2020
Administrative Assistant
Great Northern Masonry
06.2016 - 05.2019
Associate of Arts -
Spokane Falls Community College
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