Reigna Ristow
Cranston,RI
Summary
Dynamic educator with extensive experience in IT support and data analysis, adept at harnessing technology to enhance learning experiences. Proven success in developing engaging lesson plans and evaluating student progress through diverse instructional methods. Committed to leveraging strong analytical and communication skills as a Database Design Specialist, contributing to innovative solutions that drive educational success. Passionate about fostering an environment where technology and education intersect to empower learners.
Overview
6
6
years of professional experience
Work History
PART-TIME ADJUNCT INSTRUCTOR, ENGLISH
Project Hope
03.2024 - Current
- Interjected personal experience into class, making learning relevant to students.
- Assessed student performance through tests, quizzes, and assignments to evaluate progress and identify areas of improvement.
- Created lesson plans that incorporated a variety of instructional techniques for diverse student populations.
- Facilitated engaging classroom discussions that promoted critical thinking and collaboration.
- Developed curriculum for diverse student populations to enhance learning outcomes.
- Implemented innovative teaching strategies to improve student engagement and comprehension.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Mentored junior faculty in effective instructional methods and course design principles.
- Collaborated with academic departments to align courses with institutional goals and standards.
- Designed online course materials using learning management systems to increase accessibility.
- Led workshops on pedagogical best practices, fostering a culture of continuous improvement among staff.
- Managed classroom effectively to maintain a positive learning environment for all students.
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Strengthened critical thinking skills through problem-solving exercises and open-ended questions.
- Collaborated with department head to create dynamic, ongoing curriculum development, and instruction improvement program.
- Tailored lesson plans to accommodate various learning styles, resulting in better understanding for all students.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Consistently communicated with students to acknowledge and reward positive strides and discuss areas of improvement.
- Mentored struggling students with targeted one-on-one assistance, leading to improved academic performance.
- Promoted active learning by encouraging class participation and hands-on experiences during lessons.
- Improved student performance by defining clear goals and communicating performance metrics.
- Contributed to curriculum development by providing valuable input on relevant course content and materials.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Developed strong relationships with colleagues and administrators, fostering a collaborative educational community.
CONTRACT IT ANALYST
Southcoast Behavioral Health
05.2024 - 07.2025
- Oversee and execute the migration of data across multiple database systems, ensuring data integrity and accuracy.
- Develop, implement, and maintain database management systems to support the company's data needs.
- Collaborate with healthcare professionals to understand and implement EHR data migration requirements.
- Troubleshoot and resolve database-related issues to maintain optimal performance and reliability.
- Create and maintain comprehensive documentation for all database management and migration processes.
- Ensure compliance with industry standards and regulations, particularly those related to healthcare data.
- Mentor and provide guidance to junior database administrators and data migration specialists.
- Continuously evaluate and improve database management practices to enhance efficiency and effectiveness.
- Analyzed system performance and identified areas for improvement to enhance operational efficiency.
- Developed and implemented IT solutions to streamline processes across departments.
- Collaborated with cross-functional teams to gather requirements and translate them into technical specifications.
- Managed software upgrades and ensured compatibility with existing systems, minimizing downtime.
- Provided training and support to staff on new technologies and applications, enhancing user adoption.
- Conducted risk assessments to identify vulnerabilities in IT infrastructure and proposed mitigation strategies.
- Led initiatives to enhance data integrity and ensure compliance with regulatory standards in healthcare technology.
- Mentored junior analysts, fostering skill development and promoting best practices in IT analysis.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Developed comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Optimized system performance by conducting regular audits and resolving identified issues.
- Increased productivity with tailored training programs designed to improve employee proficiency in key software applications quickly.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
- Facilitated smoother project management by introducing efficient tracking tools.
- Drove innovation with research and adoption of emerging technologies.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Ensured compliance with regulatory requirements, conducting periodic IT audits.
- Securely managed sensitive data, implementing robust cybersecurity measures.
- Tailored IT solutions to meet specific business needs, improving overall operational efficiency.
- Optimized network performance, conducting thorough assessments and adjustments.
- Streamlined data analysis processes, significantly reducing report generation times.
IT SUPPORT INSTRUCTOR
Keefe Technical Regional High School
09.2023 - 12.2023
- Teach specific classes in the designated discipline Develop course syllabi and instructional materials.
- Maintain records, assign grades, and assess student progress.
- Adhere to policies, procedures, and regulations of State regulation and policy Maintain current competence in the particular discipline or field of specialization.
- Developed lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
- Evaluated student progress through assessments, providing timely feedback to support academic growth and improvement.
- Organized extracurricular activities that enriched students' skills and interests beyond the classroom setting.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Increased student participation via engaging lectures and assignments.
- Reviewed class and student records to identify improvement opportunities.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
- Increased student participation with introduction of group projects and collaborative learning sessions.
- Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles.
- Developed comprehensive lesson plans to facilitate understanding of complex subjects.
- Organized and led educational workshops for peers, sharing best practices in pedagogy and classroom management.
- Collaborated with interdisciplinary teams to create more cohesive and integrated curriculum.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
- Created and developed lesson plans to meet students' academic needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Created lessons and online testing materials to facilitate remote learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Implemented innovative teaching strategies to accommodate diverse learning styles and promote classroom participation.
- Facilitated hands-on workshops to provide practical experience and reinforce theoretical concepts in various subjects.
- Collaborated with faculty on interdisciplinary projects, fostering a cohesive educational environment among departments.
- Mentored new instructors, sharing best practices and resources to enhance teaching effectiveness across the school community.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Observed and adopted new techniques from skilled instructors and lecturers.
JUNIOR ANALYST
Summit Solar Solutions
05.2023 - 09.2023
- Monitoring & maintaining appropriate workflows, schedules, and metrics for the flow of data to and from multiple workflow systems utilizing existing tools and processes.
- File maintenance, account maintenance and monitoring must be supported daily with back-up coordination.
- Monitor and troubleshoot Database Workflow systems.
- Working to minimize the number of data variances between Client systems and systems to aid accurate and timely account resolution and patient satisfaction.
- Audit, review, and approval of Client Statements.
- Audit client data as well as data processes and provide feedback as to the results of the audit.
- Providing troubleshooting and resolutions for identified data irregularities.
- Ensuring timely and accurate communication of data variances and resolution to appropriate partners.
- Support and create reports/stats that are needed for operational needs.
- Validating and process source data files and assist with the input and output of data to and from various systems and applications.
- Participate in team meetings and participate in new initiatives and development of efficient workflows.
- Ensure completion of tasks and processes with the expected and documented results Ensure data handling adheres to all and client policies.
- Create and keep existing standard operating procedures (SOPs) updated as necessary based on changes made within workflows for designated clients or processes.
- Ensuring adherence to company and industry best practices Lead in month-end closing processes.
- Efficient in extracting and manipulating data from a data base using SQL knowledge. Create queries, pull data from the database and be able to test data using SQL.
- Consolidated financial models for company efficiency creating 100 % annual growth in revenue.
PART-TIME REMOTE/IN-PERSON ADJUNCT FACULTY –BUSINESS/MARKETING
Computer System Institute
01.2020 - 09.2023
- Review and manage both syllabus and corresponding materials.
- Conduct video Conference and Video technology such as Zoom/Google Meet and Google Voice to provide tutoring services.
- Facilitates class instruction utilizing your experience and passion for your field.
- Teach assigned classes in accordance with Computer System Institute's learning objectives and session plan outlines.
- Administer evaluations of student performance based on course deliverables and rubrics.
- Respond promptly to grade determination and providing detailed timely feedback.
- Posting grades for assignments, discussion board exercises, and quizzes/exams on Moodle Learning System.
- Participating in Faculty meetings, and programmatic/professional development.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
DESKSIDE SUPPORT TECHNICIAN
Hologic Corporation
11.2022 - 04.2023
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs.
- Resolve incidents and problems associated with EUC equipment.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future.
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Provide repair and maintenance for mobile devices.
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
- Provide software break/fix services and replacement of non-warranty assets for end users.
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.
- Provide VIP/White-glove, executive level support.
- Provide warranty and break/fix support for networked printers.
- Configure and support end users on mobile computing platforms.
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs.
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Provided advanced technical support for hardware and software issues, enhancing user productivity.
- Collaborated with IT teams to resolve complex system failures and improve service delivery.
- Developed training materials for end-users, increasing knowledge retention and reducing support requests.
- Streamlined troubleshooting processes, improving response time and overall efficiency in deskside support.
- Mentored junior technicians, fostering skill development and promoting best practices in customer service.
- Implemented IT asset management strategies to optimize resource allocation and inventory tracking.
- Conducted regular system audits to identify vulnerabilities, ensuring compliance with security protocols.
- Led initiatives to enhance user experience through proactive communication and tailored technology solutions.
- Managed inventory of IT equipment, maintaining accurate records and ensuring timely replacement or repairs as needed.
- Maintained confidentiality of sensitive information while providing top-notch customer service to all levels of staff within the organization.
- Conducted regular audits on computer systems to ensure compliance with corporate policies.
- Disconnected and reconnected desktops and peripherals to support office moves.
- Enhanced end-user productivity by troubleshooting and resolving hardware, software, and network issues.
- Mentored junior technicians by sharing best practices and troubleshooting techniques, fostering a collaborative work environment.
- Deployed new hardware and software to end-users, streamlining business processes and increasing efficiency.
- Monitored security protocols such as antivirus software updates, protecting company data from potential threats.
- Supported clients with efficient problem-solving for various technical issues, reducing downtime in the workplace.
- Assisted in the planning and execution of company-wide technology upgrades, minimizing disruptions to daily operations.
- Streamlined communication between IT departments by creating a centralized ticketing system for tracking service requests and resolutions.
- Evaluated emerging technologies for potential integration into the company''s IT infrastructure, staying ahead of industry trends.
- Coordinated with vendors to secure competitive pricing on hardware purchases, resulting in cost savings for the organization.
- Collaborated with cross-functional teams to address complex technical challenges and implement effective solutions.
- Reduced response times for technical support inquiries through efficient prioritization and resource allocation strategies.
- Provided remote support to offsite employees, ensuring seamless access to company resources regardless of location.
- Troubleshot problems or issues with desktops and laptops.
- Provided onsite support during critical incidents, quickly identifying root causes and implementing appropriate resolutions.
- Supported operating system and various tools and applications.
- Proactively identified opportunities for process improvement within the Deskside Support team, leading to increased operational efficiency.
- Provided graphical user interface-level assistance with server configuration and administration.
- Trained coworkers on the proper use of new software applications, facilitating a smooth transition during system updates.
- Implemented preventive maintenance measures for desktop systems, ensuring optimal performance and longevity.
- Developed user-friendly documentation for common technical issues to facilitate self-service troubleshooting among end users.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Monitored system performance to maintain system integrity.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured and installed computer systems for other sub-organizations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
- Designed Sharepoint master page and page layouts.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Documented troubleshooting and corrective actions in various software applications.
REMOTE TECHNICAL SUPPORT REPRESENTATIVE
CVS Health
04.2020 - 12.2022
- Document processes problems, log technical issues, complete problem tickets, and request information in the support tools.
- Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
- Effectively handle call workload.
- Utilizes Office 365, MS Teams, network connectivity and Active Directory access.
- Provide resolution of procedural, process, information and technical problems for requests submitted by automated means.
- Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
- Investigate and resolve challenges regarding computer, equipment by troubleshooting problem situation.
DESKTOP SUPPORT TECHNICIAN
OBXTEK
01.2022 - 09.2022
- Lead a group of Desktop Support Technicians, while also assisting with end user support and a point of escalation.
- Interface with end users to resolve problems concerning system functions reported through a problem ticket.
- Diagnose problems, initiate scripts, or load patches to implement the activity.
- Escalate unresolved issues or problems and provide alternative courses of action.
- Provide technical services in support of project work, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
- Support documentation maintenance: update information and changes as directed.
- Work with less experienced technical and non-technical personnel on both routine and complex projects.
- Enhanced helpdesk ticketing system, resulting in 95% reduction in support call turnaround time.
Education
Masters - Cyber Security
Georgia Tech
Atlanta, GA08.2028
Bachelor of Legal Science - Criminology
Kaplan University
Fort Lauderdale, FL12.2014
Skills
- Google suite
- Microsoft Suites
- Blackboard
- Connect-wise
- Zoho
- Enerflo
- Ease
- Linux
- Google Drive
- Gusto
- Cisco Unified Communications
- WebEx Applications/Conferencing
- Mac Based Systems
- Microsoft Office Suite
- Office 365
- MS Teams
- Internet Savvy
- Verkada
- Support Link
- Drake
- Zoom
- SCCM
- Paylocity
- ARIBA
- Putty
- Oracle HCM
- Deltek
- Carbonite
- QlikView Dashboard
- Service Now
- Avaya
- Remedy incident reporting system
- Process Street-HR
- Moodle
- Microsoft Azure Hermes
- Drop box
- IT troubleshooting
- Risk assessment
- Network administration
- Project-level hardware planning
- Business intelligence
- System performance
- Statistical analysis
PERSONAL INFORMATION
Willing To Relocate: Anywhere
Timeline
CONTRACT IT ANALYST
Southcoast Behavioral Health
05.2024 - 07.2025
PART-TIME ADJUNCT INSTRUCTOR, ENGLISH
Project Hope
03.2024 - Current
IT SUPPORT INSTRUCTOR
Keefe Technical Regional High School
09.2023 - 12.2023
JUNIOR ANALYST
Summit Solar Solutions
05.2023 - 09.2023
DESKSIDE SUPPORT TECHNICIAN
Hologic Corporation
11.2022 - 04.2023
DESKTOP SUPPORT TECHNICIAN
OBXTEK
01.2022 - 09.2022
REMOTE TECHNICAL SUPPORT REPRESENTATIVE
CVS Health
04.2020 - 12.2022
PART-TIME REMOTE/IN-PERSON ADJUNCT FACULTY –BUSINESS/MARKETING
Computer System Institute
01.2020 - 09.2023
Masters - Cyber Security
Georgia Tech
Bachelor of Legal Science - Criminology
Kaplan University