Reiko Aruga
BROOKLYN,NY
Summary
Positive and Passionate IT Generalist well-versed in IT support in Desktop environments. Prepares and organizes materials, solves technical problems, and satisfies diverse day-to-day operations. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Generalist
Green Power Investment
08.2022 - 04.2023
- Provided quick technical support and troubleshooting for 220+ employees at Tokyo office and other remote offices.
- Efficiently handled various IT requests and resolved IT issues by escalating to vendors and engineers at partner companies in the United States.
- Managed IT procurement, purchase, inventory, IT system registration for new hires and termed employees, and assisted employees with self-learning technical manuals.
IT Coordinator
CannonDesign
08.2014 - 06.2021
- Oversaw IT requests and issues at New York City office for 75+ employees in the VMWare environment.
- Managed the IT setup and registration for new hires and separation
- Performed in a team of IT Coordinators, cooperating to back up and serve optimum IT operations for 19 offices.
- Managed smooth technology connection for meeting rooms, events, and presentations with remote tools and TV Conference systems.
- Assisted the server migrations, the IT devices migrations for office renovation and seat change, and a desktop migration to a completely remote environment during a pandemic.
- Managed IT purchase, inventory, e-cycle and disposal of all IT equipment.
- Assisted with system maintenance, regular software updates, replacement of networking devices in server room.
Jr. System Administrator
Xchange Telecom
11.2011 - 03.2014
- Oversaw desktop environment of 90 employees at Brooklyn office, remote office and the company's shop.
- Provided setup/technical support for office telephones and mobile devices.
- Managed Server Administration including Active Directory, Exchange Management Console, BlackBerry Enterprise Server, Print and File Server. Managed NTFS and Shared Security folder permission, Group Policy, and Disk Quota Management.
- Assisted Server's hard disk and storage disk replacement with the infrastructure team at Data Center.
Education
Associate of Science - Security And Network Administration
ASA College
Brooklyn, NY06.2009
Skills
- Windows Server
- Active Directory
- Exchange Management Console
- Microsoft Azure
- VMWare
- MS Office
- MS Teams
- Duo Mobile/MS Authenticator
- Service Desk/Service Now
- Cisco Phone
- Cisco WebEx
Certification
- MCSA
- CCNA
LANGUAGE
- Japanese (Native)
- English (Highly Proficient)
- Spanish (Conversant)
Timeline
IT Generalist
Green Power Investment
08.2022 - 04.2023
IT Coordinator
CannonDesign
08.2014 - 06.2021
Jr. System Administrator
Xchange Telecom
11.2011 - 03.2014
Associate of Science - Security And Network Administration
ASA College
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