Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reiko Flores

Murrieta,CA

Summary

Capable with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive, service-oriented and observant. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Recovery Coach

Crestwood Behavioral Health Inc.
Fallbrook, CA
03.2022 - Current
  • Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
  • Encouraged clients to participate in 12-step programs or other forms of mutual aid groups.
  • Monitored progress of clients throughout their recovery journey by facilitating regular check-ins and assessments.
  • Maintained accurate records of client progress and activities in accordance with organizational standards.
  • Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
  • Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
  • Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
  • Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
  • Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.

Health Information Assistant

Crestwood Behavioral Health Inc.
Fallbrook, CA
02.2025 - 05.2025
  • Generated reports for management review on various topics related to clinical documentation improvement initiatives.
  • Maintained current knowledge of industry trends, best practices, and standards related to Health Information Management.
  • Processed discharge summaries in a timely manner.
  • Scanned paper documents into the electronic health record system for easy retrieval.
  • Provided support to medical staff with retrieving, filing, and maintaining patient records.
  • Performed data entry of demographic information into the computerized database.
  • Assisted in training new hires on HIM policies and procedures.
  • Maintained accuracy of patient records by reviewing and correcting errors according to established procedures.
  • Assisted in gathering, verifying and entering patient information into the electronic health record system.
  • Conducted quality assurance reviews on medical records to ensure completeness and accuracy.
  • Conducted audits on medical records for compliance purposes.
  • Monitored progress notes entered into the system by physicians or other healthcare providers.

Home Care Provider

Private Care
Lakeside, CA
05.2017 - 03.2022
  • Aided in everyday living with a person diagnosed with schizophrenia.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped client stay happy and healthy by providing mental and emotional support.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Assured person maintained safe behaviors through-out the day.

Mental Health Aide

United Nursing International
San Diego, CA
12.2018 - 02.2022
  • Implemented positive behavior supports for individuals to maximize current living situation.
  • Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
  • Utilized crisis intervention, behavior modification and mindfulness techniques to decrease client mental health symptoms.
  • Observed and reported changes in client appearance, behavior or ability to work toward treatment plan goals.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
  • Interacts and provides redirection to patients in which demonstrate high risk behaviors to themselves or others.

Direct Support Professional

Alternative Services Inc
Portland, OR
11.2021 - 12.2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Documented current patient information to update vital signs, behaviors, and medications using a MAR on Therap Data Systems.
  • Documented client progress in charts and logbooks.

General Laborer

ModSpace
Poway, CA
06.2017 - 10.2017
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Participated in company training sessions to improve skills and boost process knowledge.
  • Logged inventory of materials to maintain access to supplies.
  • In charge of documenting equipment check out.

Education

GED -

Temecula Valley Adult School
Temecula, CA
04-2025

Skills

  • Quality program protocols
  • Health Services
  • Charting and clinical documentation
  • Patient assessment
  • Data management
  • Flexible
  • Working collaboratively
  • People skills
  • Team building
  • Collaboration

Certification

  • CPR Certification
  • Pro-ACT Certification
  • Dialectical Behavior Therapy counselor (in progress)

Timeline

Health Information Assistant

Crestwood Behavioral Health Inc.
02.2025 - 05.2025

Recovery Coach

Crestwood Behavioral Health Inc.
03.2022 - Current

Direct Support Professional

Alternative Services Inc
11.2021 - 12.2021

Mental Health Aide

United Nursing International
12.2018 - 02.2022

General Laborer

ModSpace
06.2017 - 10.2017

Home Care Provider

Private Care
05.2017 - 03.2022

GED -

Temecula Valley Adult School

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