Reiley Williams
Sunburg,MN
Summary
Dynamic Patient Financial Services Representative with a proven track record at Centra Care, excelling in client support and effective conflict resolution. Adept at negotiating payment arrangements and enhancing patient satisfaction through clear communication and critical thinking. Recognized for adaptability in fast-paced environments, consistently improving service delivery and patient experiences.
Overview
7
7
years of professional experience
Work History
Patient Financial Services Representative
Centra Care
02.2025 - Current
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Demonstrated adaptability by staying current with changes in healthcare policies and regulations affecting patient financial services operations.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Enhanced patient satisfaction by efficiently processing insurance claims and addressing billing inquiries.
Paraprofessional
New London School District
08.2024 - 12.2024
- Supported classroom activities by assisting teachers with lesson preparation and student engagement.
- Adapted instructional materials to meet diverse student learning needs and styles.
- Monitored student progress and behavior, providing constructive feedback to educators.
- Facilitated small group sessions to reinforce core concepts and promote collaborative learning.
Customer Service Representative
Malco Tools
04.2024 - 08.2024
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed customer interactions through phone and email channels, ensuring timely responses to requests.
- Documented customer feedback and concerns, contributing to improved service delivery processes.
- Collaborated with team members to streamline communication protocols and enhance support efficiency.
Inside Sales Representative
Electric Motor Company
01.2023 - 04.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
Service Advisor
Schwieters Chevrolet
12.2021 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Receptionist
Total Glass
01.2018 - 12.2021
- Managed front desk operations, ensuring efficient customer service and smooth workflow.
- Coordinated appointment scheduling and maintained accurate records for client interactions.
- Developed and maintained positive relationships with clients, enhancing retention rates.
- Resolved customer inquiries promptly, contributing to overall satisfaction and loyalty.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Cosmetology License - Cosmetology
Ridgewater College
Willmar, MN05-2018
High School Diploma -
Willmar Senior High School
Willmar, MN06-2016
Skills
- Client support
- Clear and concise communication
- Collaborative mindset
- Effective conflict resolution
- Invoice collection expertise
- Skilled in simultaneous task execution
- Critical thinking
- Clear communication
- Proficient in organization techniques
- Attentive listening ability
- Flexibility in changing circumstances
Timeline
Patient Financial Services Representative
Centra Care
02.2025 - Current
Paraprofessional
New London School District
08.2024 - 12.2024
Customer Service Representative
Malco Tools
04.2024 - 08.2024
Inside Sales Representative
Electric Motor Company
01.2023 - 04.2024
Service Advisor
Schwieters Chevrolet
12.2021 - 01.2023
Receptionist
Total Glass
01.2018 - 12.2021
Cosmetology License - Cosmetology
Ridgewater College
High School Diploma -
Willmar Senior High School
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