Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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REILLY G. HOLLOMAN

Knoxville,Tennessee

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
01.2025 - Current
  • Handled escalated complaints, maintaining high customer satisfaction ratings.
  • Trained staff on service best practices, product knowledge, and conflict resolution.
  • Worked with other departments to enhance processes and customer experience.

Audio Visual Technician

Welch College
05.2024 - 05.2025
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
  • Optimized sound quality by conducting thorough sound checks prior to each event start time.

Head Stockman

Hobby Lobby
05.2019 - 12.2024
  • Kept work areas clean, neat, and organized for optimal productivity and worker safety. Bent, lifted, opened, and moved various products weighing up to 75 pounds.
  • Communicated effectively with members of the public in often crowded and noisy environments. Stacked, organized, and palletized packages for efficient storage and movement.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Restocked shelves with current merchandise in attractive displays to promote sales. Cleaned and organized display cases, shelves, and aisles.
  • Rotated advertising signs and merchandise displays to engage customers.

Administrative Assistant

Pellissippi State Community College
08.2022 - 05.2023
  • Developed administrative processes to achieve organizational objectives and improve office efficiency. Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
  • Provided secretarial and office management support while building cooperative working relationships. Composed correspondence, reports, and meeting notes.
  • Organized both physical and digital files and updated reports to coordinate project materials. Oversaw company database and verified accurate updates and proper file management.

Education

Associate's Degree - Business Management

Pellissippi State Community College
Knoxville, TN

Bachelor of Science - Business Administration

Welch College
Gallatin, TN
05-2025

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Cash handling
  • Time management
  • Team building and leadership
  • Quality assurance

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of different projects.
  • Collaborated with team of 4 in the development of various event setups, such as graduations, fundraising events, etc.
  • Documented and resolved many customer service/product issues, which led to high customer satisfaction.

Timeline

Customer Service Manager

Hobby Lobby
01.2025 - Current

Audio Visual Technician

Welch College
05.2024 - 05.2025

Administrative Assistant

Pellissippi State Community College
08.2022 - 05.2023

Head Stockman

Hobby Lobby
05.2019 - 12.2024

Associate's Degree - Business Management

Pellissippi State Community College

Bachelor of Science - Business Administration

Welch College

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REILLY G. HOLLOMAN