Reilly Nutting
Medford,WI
Summary
Versatile Field Tech, who is skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician
EO Johnson
07.2023 - 01.2024
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Laid off due to low work volume.
Sales Lead
AT&T
01.2023 - 07.2023
- My current duties contain selling, stocking, advertising, and offering cellular products including but not limited to phones, chargers, power banks, etc
- While a large part of this job is sales, another large part is customer service and outbound closing.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Sales Associate
Best Buy
10.2022 - 11.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Entertainment Team Member
Walmart
05.2021 - 01.2022
- I work in the electronics area to help with product knowledge, freight, customer service, and try to sell products.
Member Service Representative
Taylor Credit Union
04.2020 - 05.2021
- Was in charge of financial transactions on members accounts
- Was also in charge of closing the vault at night at age 17.
Education
Associate's degree - Information Technology
Northcentral Technical College
Medford, WI01.2024
GED -
Medford High School
Medford, WI05.2021
Skills
- Math
- Computer skills
- Upselling
- Financial Services
- Cash Handling
- Sales
- Technical Support
- Typing
- Computer Operation
- Phone Etiquette
- Communication skills
- Technical Troubleshooting
- Tool Management
- Device Installation
- Customer Service
- Electrical Troubleshooting
- Preventive Maintenance
Certification
- MP6503 (D223) Family Tier 1Color Classroom Training Equivalency
- IM 2500 (D0CC) Series / IM C2000 (D0BJ) Series Technical Training Part 2 Exam
- 22A GW Controller Technical Training
- IM 2500 (D0CC) Series / IM C2000 (D0BJ) Series Technical Training Part 2 (RETIRED)
- MP305+SPF Self Paced
- MP 501SPF
- MP 601SPF Service Self Pace Training
- IM C400SRF (D0CB) Series Self-Paced Technical Training
- D127_D128_Self_Pace Service Training
- IM 2500 (D0CC) Series / IM C2000 (D0BJ) Series Technical Training Part 2 (RETIRED)
- IM C2000 (D0BJ) Series Blended Learning Part 1
- IM 2500 (D0CC) Series Technical Training Part 1
- MFP Technology Essentials Part 2 for service technicians
- MFP Technology Essentials Part 2 for service technicians
- Digital Color Technology Equivalency
- Smart Operation Panel V2.5 Self Paced Training Course
- Digital Color Basics Self Paced v3
- 18S GW Controller Technical Training
- MFP Technology Essentials Part 1 for service technicians
- Revolution Retail Systems Introduction v2
- Smart Operation Panel V2 Self Paced Training
- Troubleshooting with the SMC Report v2
- Ricoh ARMS
- Parts Documentation Overview
- Revolution Retail Systems Technical Training Part 1
- Troubleshooting with the SMC Report for Color MFPs
- Ricoh Product Safety Incident Reporting
- Revolution Retail Systems Technical Certification
Timeline
Field Service Technician
EO Johnson
07.2023 - 01.2024
Sales Lead
AT&T
01.2023 - 07.2023
Sales Associate
Best Buy
10.2022 - 11.2022
Entertainment Team Member
Walmart
05.2021 - 01.2022
Member Service Representative
Taylor Credit Union
04.2020 - 05.2021
Associate's degree - Information Technology
Northcentral Technical College
GED -
Medford High School
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