Reilly Pearson
Bellingham
Summary
Dynamic marketing professional with a proven track record at Chartwells, enhancing brand visibility through innovative social media strategies. Skilled in content creation and trend analysis, I excel in engaging diverse audiences while delivering exceptional customer service. My ability to craft compelling narratives drives growth and fosters loyalty in competitive environments. I have a solid foundation in marketing strategies and campaign execution. Successfully managed multiple marketing initiatives, enhancing brand visibility and customer engagement. Demonstrated expertise in digital marketing and content creation.
Overview
3
3
years of professional experience
Work History
Social Media Intern
Chartwells
01.2025 - Current
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created engaging content to catch attention of potential customers.
- Collaborated with the marketing team to create visually appealing graphics and multimedia content.
- Researched relevant industry trends to develop engaging, topical social media content.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Enhanced online presence by 200% with innovative marketing strategies tailored to specific target audiences.
Museum Intern
Whatcom Museum
01.2025 - 03.2025
- Served as an integral part of exhibition planning committees offering valuable input regarding design layout aesthetics accessibility safety concerns among others considerations.
- Demonstrated dedication commitment excellence consistently meeting exceeding expectations assignments contributing overall success museum''s goals objectives over duration internship period.
- Contributed to the success of museum programs by providing excellent customer service to visitors.
- Enhanced visitor experiences by creating engaging and informative exhibit materials.
- Worked closely with marketing teams to craft promotional materials for upcoming exhibitions, resulting in increased attendance rates.
Customer Service Representative
Soap Sweetie
09.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Guest Greeter & Parking Attendant
Holiday U-Cut
11.2021 - 12.2023
- Actively listened to guests'' needs and concerns, taking appropriate action to ensure their satisfaction.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
Education
Bachelor of Arts - Communications
Western Washington University
Bellingham, WA06-2026
Associate of Arts -
Pierce College
Puyallup, WA06-2024
High School Diploma -
Sumner High Shool
Sumner, WA06-2024
Skills
- Content writing
- Written communication
- Content curation
- Social media and promotions
- Video editing
- Trend analysis
- Marketing analytics
- Content publishing
- Graphic Design
Timeline
Social Media Intern
Chartwells
01.2025 - Current
Museum Intern
Whatcom Museum
01.2025 - 03.2025
Customer Service Representative
Soap Sweetie
09.2023 - 01.2024
Guest Greeter & Parking Attendant
Holiday U-Cut
11.2021 - 12.2023
Bachelor of Arts - Communications
Western Washington University
Associate of Arts -
Pierce College
High School Diploma -
Sumner High Shool
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