Reilly Ruebusch

Assistant Manager

McDonald's Restaurant

06.2020 - Current

Achieved SERVSAFE certification.
FOOD SAFETY CERTIFIED
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Handled opening and closing tasks to ensure smooth operational transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash flow.