Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reilly Tomlin

Indian Trail,NC

Summary

Adept at driving operational excellence and customer satisfaction, I significantly enhanced profitability at Dunkin' Donuts Franchising through strategic cost controls and innovative promotions planning. My leadership fostered a culture of teamwork and high standards in food safety, leveraging skills in staff training and crisis management to achieve notable improvements in service quality and efficiency.

Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.

Committed and hardworking Manager with 4 years of experience directing food service. Well-rounded leader with talent for supervising employees and coaching. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Dunkin' Donuts Franchising
01.2022 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
  • Developed strong relationships with local suppliers for fresh ingredients, resulting in higher quality dishes and improved customer feedback.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.

Shift Leader

SUBWAY®Restaurants
01.2020 - 01.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.

Education

High School Diploma -

Rocky River Highschool
Mint Hill, NC
06-2021

Skills

  • Menu development
  • Cost controls
  • Purchasing
  • Hiring standards
  • Equipment management
  • Hiring procedures
  • Production records
  • Promotions planning
  • Allergy awareness
  • Kitchen operations management
  • Food safety management
  • Cost Control
  • Kitchen equipment operation and maintenance
  • Recruitment
  • Sanitation Standards
  • Sanitation
  • Scheduling
  • Multitasking
  • Problem-solving abilities
  • Customer Satisfaction
  • Cash Handling
  • Operational Efficiency
  • Team building
  • Health and Safety Regulations
  • Recruitment and hiring
  • Food Safety Compliance
  • Professionalism
  • Staff Training
  • Time management abilities
  • Adaptability
  • Crisis Management
  • Staff Scheduling
  • Risk Management
  • Employee Coaching
  • Staff recruitment
  • Cook foods
  • Money counting
  • Communication
  • Service Quality Improvement
  • Serve customers
  • Manage promotions

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Timeline

General Manager of Food Service

Dunkin' Donuts Franchising
01.2022 - Current

Shift Leader

SUBWAY®Restaurants
01.2020 - 01.2022

High School Diploma -

Rocky River Highschool

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Reilly Tomlin