Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reilly Weaver

Little Silver,NJ

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Hostess/Server

Baseline Social
09.2023 - 04.2024
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Processed orders and sent to kitchen employees for preparation.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Restaurant Hostess

Pier House
03.2023 - 09.2023
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.

Restaurant Hostess

Robinson Ale House
03.2021 - 05.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Delivered pick-up and curbside orders to guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Promoted business loyalty by fostering positive customer relationships.

Education

Associate of Arts - Communications

Brookdale Community College
Lincroft, NJ
05.2024

High School Diploma -

Red Bank Regional High School
Little Silver, NJ
06.2022

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Interactive communication skills
  • Greeting guests
  • Payment Processing
  • Cleanliness Maintenance
  • Complaint Handling
  • Hospitality service expertise
  • Safe Food Handling
  • Table Bussing
  • Food safety understanding
  • Menu Memorization
  • Active Listening and Communication
  • Guest Greeting and Seating
  • Flexible and Adaptable
  • Warm and Friendly
  • Staff Coordination
  • Order Management
  • Mobile Order Management
  • DoorDash Familiarity
  • Shift Management
  • Supply Management

Timeline

Hostess/Server

Baseline Social
09.2023 - 04.2024

Restaurant Hostess

Pier House
03.2023 - 09.2023

Restaurant Hostess

Robinson Ale House
03.2021 - 05.2022

Associate of Arts - Communications

Brookdale Community College

High School Diploma -

Red Bank Regional High School
Reilly Weaver