Reily New
Poland,ME
Summary
Collaborative professional with skills in guest relations, marketing, and event planning. Proven ability to foster partnerships, resolve issues efficiently, and enhance customer satisfaction. Strong organizational and communication skills to maintain a welcoming environment and attract new clientele.
Overview
1
1
year of professional experience
Work History
Assistant Innkeeper
Wolf Cove Inn
01.2024 - Current
- Developed strong relationships with local businesses, fostering partnerships to enhance guest experiences.
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain positive relationships.
- Assisted in the design of promotional materials highlighting key features that set our inn apart from competitors.
- Assisted in marketing efforts to promote the inn''s offerings and attract new clientele.
- Enhanced guest satisfaction by providing personalized service and prompt attention to requests.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Improved marketing to attract new customers and promote business.
Front Desk Receptionist
Wolf Cove Inn
10.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Event Assistant
Wolf Cove Inn
06.2023 - Current
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Maintained professional and organized appearance at all events, representing the company in a positive light to clients and attendees.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Improved future events by evaluating successes and failures of previous private and corporate gatherings.
- Aided in the development of creative event themes and décor ideas that resonated with targeted audiences, leading to memorable experiences.
- Cultivated strong relationships with clients through regular communication updates on event progress, fostering client trust and repeat business opportunities.
Education
No Degree - Marketing
Suffolk University
Boston, MABachelor of Arts - Communications
University of Southern Maine
Portland, ME05-2024
High School Diploma -
Hebron Academy
Hebron, ME05-2019
Skills
- Outstanding communication skills
- Marketing awareness
- Event Planning
- Business insight
- Cross-functional team management
- Project Management
- Customer Relations
- Marketing strategy
- Program Development
Timeline
Assistant Innkeeper
Wolf Cove Inn
01.2024 - Current
Front Desk Receptionist
Wolf Cove Inn
10.2023 - Current
Event Assistant
Wolf Cove Inn
06.2023 - Current
No Degree - Marketing
Suffolk University
Bachelor of Arts - Communications
University of Southern Maine
High School Diploma -
Hebron Academy
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