Reimundo Castro
Fort Worth,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Looking to transition from a lead manager role to a supporting role in an office setting
Overview
9
9
years of professional experience
Work History
Store General Manager
Domino's Pizza
08.2019 - 12.2022
- Led change efforts within store, conforming to shifting demands and timelines.
- Led store expense control and payroll to optimize business.
- Managed team by providing leadership, direction and continued development opportunities.
- Hired, trained and retained high quality team members.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Domino's
03.2016 - 08.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Student Supervisor
Texas Tech University Hospitality
10.2014 - 11.2016
- Supported behavior control strategies with implementation of district-approved techniques.
- Supervised cafeteria periods for different ages and maintained order.
- Flexed between different school areas based on current needs.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Education
Bachelor's - Restaurant, Hotel, and Institutional Management
Texas Tech University
Skills
- Customer Service
- Team Leadership
- Employee Motivation
- Accurate Cash Handling
- Time Management
- Inventory Management
- Work Planning and Prioritization
- MS Office Proficiency
- Outstanding Communication Skills
- Verbal and Written Communication
- Positive and Friendly
- Data Inputting
Additional Information
- Able to commute to locations around the Dallas-Fort Worth area. Authorized to work in the US for any employer
Timeline
Store General Manager
Domino's Pizza
08.2019 - 12.2022
Assistant Manager
Domino's
03.2016 - 08.2019
Student Supervisor
Texas Tech University Hospitality
10.2014 - 11.2016
Bachelor's - Restaurant, Hotel, and Institutional Management
Texas Tech University
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