Reina Aguila Guzman
Los Angeles,CA
Summary
Master of Social Work (MSW) candidate, expected to graduate May 2026, with hands-on clinical internship experience supporting diverse populations. Skilled in conducting needs assessments, building rapport, and providing trauma-informed, strengths-based support and behavioral health psychoeducation. Experienced in case management, care coordination, and resource navigation to improve client engagement in services. Brings a culturally responsive, client-centered approach with strong communication, empathy, and collaboration skills. Professional clinical practitioner with solid foundation in social work and mental health services. Proven ability to impact client wellness through effective counseling and support. Highly collaborative, adaptable, and reliable team player with strong interpersonal and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MSW Clinical Intern
AltaMed
Los Angeles
08.2025 - 05.2026
- Managed a caseload of 15+ clients, providing weekly trauma-informed, strengths-based support, behavioral health psychoeducation, and care coordination, including validation and coping strategies.
- Co-facilitated a Maternal Mental Health Support Group, supporting clients’ emotional well-being and peer connection
- Administered and interpreted mental health screenings (EPDS, PHQ-9, GAD-7) to inform assessments, treatment planning, and referrals
- Conducted suicide risk assessments and developed safety plans using crisis intervention strategies to promote client safety and stabilization
- Collaborated with multidisciplinary teams and Community Health Workers to coordinate care, develop treatment plans, and improve access to services
- Connected clients to community resources (housing, healthcare, financial support), addressing social determinants of health and improving quality of life
- Documented client assessments, services, and progress in electronic medical records (EMR), ensuring accuracy and compliance with organizational and regulatory standards
Office Manager
Alliance Ground International | China Airlines Cargo
Los Angeles
12.2014 - 06.2025
- Managed daily operations for a 60-employee office and warehouse, ensuring efficiency and compliance with organizational standards
- Prepared and delivered performance reviews, documenting employee strengths, areas for development, and goal attainment
- Conducted regular check-ins with team members, providing feedback and coaching to improve performance
- Facilitated communication and collaboration among team members to enhance teamwork and operational efficiency
- Resolved employee conflicts and mediated disputes, fostering a positive and productive work environment
- Managed employee schedules to ensure adequate staffing and accommodate operational needs
- Assisted with onboarding new hires, including training, documentation, and team integration
- Collaborated with U.S. Customs and Border Protection, U.S. Fish and Wildlife Service, and U.S. Department of Agriculture during cargo inspections to ensure compliance with federal regulations
Student Mental Health Intern
LAUSD School Mental Health/Division of Special Education
Los Angeles
08.2024 - 05.2025
- Co-facilitated Parent Counseling and Training (PCT) workshops, delivering psychoeducation and practical strategies to families of students with special needs
- Designed and presented weekly workshops in Spanish on IEP navigation, behavior management, and building children’s confidence and self-advocacy
- Conducted outreach calls to increase client awareness and boost participation in workshops and school-based services
- Provided culturally responsive support and Spanish-language resources to parents, improving access to services for underserved families
- Collaborated with school-based Psychiatric Social Worker (PSW) to support school-wide mental health campaigns and student engagement activities
- Case managed workshop attendance, tracked participation, and issued certificates of completion to families
- Connected families to internal and external resources (e.g., via Padlet), strengthening support systems for children with special needs
- Trained in evidence-based practices including Psychological First Aid (PFA), Threat Assessment & Management, FOCUS, and Erika’s Lighthouse
Education
Master of Social Work -
California State University, Los Angeles
Los Angeles, CA05.2026
Bachelors - Social Work
California State University, Los Angeles
Los Angeles, CA05.2025
Associate of Arts For Transfer - Sociology
West Los Angeles College
Culver City, CA06.2021
Associates - Liberal Arts & Behavioral & Social Sciences
West Los Angeles College
Culver City06.2021
Associate of Arts - Liberal Arts & Science: Arts & Humanities
West Los Angeles College
Culver City06.2021
High School Diploma -
Gertz Ressler High School
Los Angeles06.2008
Skills
- Case management & care coordination
- Crisis intervention & de-escalation
- Assessing a person's immediate safety
- Psychosocial assessment
- Trauma-informed care & psychoeducation
- Active listening, empathy & communication
- Cultural competence
- Documentation & report writing
- Adaptability & boundary setting
- Maintaining ethical principles in advocacy
Certification
- Financial First Responder Asset Building Clinic |CSULA| Oct 2023 - Present
- Surrogate Parent. | Los Angles Unified School District (LAUSD) | Sep 2024 - Present
- Mandated Reporting: Elder and Dependent Adult Abuse and Neglect in California Academy of Professional Excellence | Jul 2025
- Mandated Reporting: Child Abuse & Neglect | CDSS | Jul 2025
- Treatment Modalities for Youth Substance Use Disorders| DMH + UCLA Mental Health Partnership | Oct 2025
- De-escalation of Suicidal Thoughts and Behaviors | DMH + UCLA Mental Health Partnership | Jan 2026
- Lowering the Temperature : De-escalating Strategies | DMH + UCLA Mental Health Partnership | Jan 2026
- Using Motivational Interviewing (MI) Brief Encounters| DMH + UCLA Mental Health Partnership |Jan 2026
- Youth Mental Health First Aid | National Council For Mental Wellbeing | Feb 2026
- Trauma and the Body | Trauma Therapist Institute | Apr 2026
Languages
English
Spanish
Timeline
MSW Clinical Intern
AltaMed
08.2025 - 05.2026
Student Mental Health Intern
LAUSD School Mental Health/Division of Special Education
08.2024 - 05.2025
Office Manager
Alliance Ground International | China Airlines Cargo
12.2014 - 06.2025
Associates - Liberal Arts & Behavioral & Social Sciences
West Los Angeles College
Associate of Arts - Liberal Arts & Science: Arts & Humanities
West Los Angeles College
Master of Social Work -
California State University, Los Angeles
Bachelors - Social Work
California State University, Los Angeles
Associate of Arts For Transfer - Sociology
West Los Angeles College
High School Diploma -
Gertz Ressler High School
ACHIEVEMENTS
Dean's Honor List, California State University, Los Angeles | Oct 2024
Dean's Honor List, California State University, Los Angeles | Apr 2026