Elisha R Delgado
Miami,FL
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Ramada Plaza Hotel & Oasis Convention Center
Miami, FL
06.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted visitors warmly and directed them to correct personnel or office.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Host
Kabobji
Miami, FL
07.2022 - 05.2023
- Directed patrons to lounges and waiting areas.
- Informed patrons of specialties and features.
- Provided customers with accurate wait times and monitored waiting list.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Answered phones promptly to record and confirm reservations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
HIPPA -
North American Learning Institute
Miami, FL04-2025
CPR -
North American Learning Institute
Miami, FL04-2025
AED -
North American Learning Institute
Miami04-2025
Phlebotomy Technician Certification -
Zeal Technician Institute
Cape Coral, FL01-2025
High School Diploma -
Ascend Academy
Miami, FL06-2022
Skills
- Customer service
- Communication skills
- Patient care
- Blood collection
- Team collaboration
- Time management
- Goal setting
- Cash handling
- Computer literacy
- Fluent in English and Spanish
- Hospitality services
- Telephone etiquette
Timeline
Front Desk Receptionist
Ramada Plaza Hotel & Oasis Convention Center
06.2023 - Current
Host
Kabobji
07.2022 - 05.2023
HIPPA -
North American Learning Institute
CPR -
North American Learning Institute
AED -
North American Learning Institute
Phlebotomy Technician Certification -
Zeal Technician Institute
High School Diploma -
Ascend Academy
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