Reina Blea
Denver,CO
Summary
Highly focused, dependable and friendly individual with a 19+year excellent customer service and cash management record. Proficient in handling multiple customers requests and concerns with the most professionalism and courtesy As well as maintaining excellence in cash handling services by delivering and exceeding financial institution standards accurately. While taking control and problem solving by assisting other processors corrections and issues. Able to work well independently or in groups with little to no supervision in coordination with rules and regulations. Core qualifications in cash management, accounts receivable, accounts payable. Works remotely to effectively collaborate with a team of 4 individuals. In researching and clearing General Ledger lines for 200+ Outsource & Traditional Vault's. To meet Companies daily service level agreement in a timely manner.
Overview
19
19
years of professional experience
Work History
Senior Operations Processor II (CV-TARS)
Wells Fargo & Company
08.2021 - Current
- Provided training and support to new hires, contributing to a cohesive and knowledgeable team environment.
- Reduced processing time with meticulous attention to detail and accurate data entry.
- Handled sensitive client information securely, maintaining confidentiality at all times.
- Organized files efficiently for easy retrieval and optimal recordkeeping.
- Maintained strict adherence to company policies and regulations, minimizing risk exposure for the organization.
- Enhanced customer satisfaction by resolving issues promptly and maintaining clear communication throughout the process.
- Creates Various reports to use as tools for everyday work in clearing Outstanding Vault items.
- Works great with Cross-Functional teams which include Kroger, Target, Loomis, Garda & ARCOE.
- Conducted regular audits on processed transactions, ensuring accuracy and compliance with internal controls.
- Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
- Collaborated with team members to optimize workflows, resulting in more efficient processes across the department.
- Checked records for accuracy and completeness, and corrected errors.
- Accessed and used computer software applications to update and maintain records.
- Processed and scanned files into electronic databases.
- Added, modified and purged file entries.
- Completes Common Recon entries to clear General Ledger lines for over 50 vaults.
- Researched using Hogan, CVIA/CVAC, and Common Recon.
Utility Clerk
Wells Fargo & Company
09.2017 - 08.2021
- Trained new associates according to site policy and procedure, answering questions and providing guidance.
- Receive customer's bank deposits from armored courier's and balance deposits to accompanying manifest.
- Count, sort, bundle, and strap millions of dollars on daily basis with major focus on accuracy and quality assurance.
- Process and balance well over 400 customers cash/check transactions daily.
- Assigned and distributed workflow to support efficient and effective front line operations.
- Process and release customers change orders to armored car courier's within establishment deadline's.
- Identified counterfeits, suspicious activity or potential red flag transactions and immediately reported to management.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Perform all other miscellaneous responsibilities and duties assigned.
Bookkeeper
Home Depot
07.2006 - 09.2017
- Processed and balanced sales transaction, financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Prepared bank deposits by verifying and balancing previous sales and sending cash, check or other forms of payments to bank.
- Investigated and identified cash and credit card over/short errors daily by cross-referencing to database in POS Journal and corrected errors to resolve discrepancies.
- Entered employees time and detail to guarantee accurate and on-time payments for employees.
- Supported operations by communicating with 50 percent of customers in correcting refunds/ balanced owed transactions in timely manner.
- Tracked and budgeted store expenses and income for home depot while organizing and maintaining credit card statements .
- Organized and carried out proactive month-end, quarterly and year-end processes on P&L with OPS and LP management.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, PCs and registers when not functioning .
Education
GED -
Emily Griffith Technical College
Denver, CO05.2006
Skills
- Point of sale operation
- Cash Handling & Management
- Bookkeeping
- Financial Reporting
- Balance Sheets
- Customer Response
- Time Management
- Complex Problem Solving
- 19 Years in Cash Vault / Bookkeeping & Customer Service experience
- Operational efficient
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Data accuracy
- File organization
- Microsoft office, Microsoft Office Suite, Word processing
- Computer proficiency
- Information confidentiality
- Courteous and professional
- Data entry
- Quality control
- Records retention
- Payment processing
- Administrative support
- Digital filing
- Research support
- Data security
- Database management
Timeline
Senior Operations Processor II (CV-TARS)
Wells Fargo & Company
08.2021 - Current
Utility Clerk
Wells Fargo & Company
09.2017 - 08.2021
Bookkeeper
Home Depot
07.2006 - 09.2017
GED -
Emily Griffith Technical College
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