Reina Dejesus
Wethersfield,CT
Summary
Hardworking administrative professional with data entry expertise, excellent problem-solving skills and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service with integrity and effective communication. Comfortable working with little oversight.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist/Legal Compliance Specialist
Safe Home Security, Inc
Middletown, CT
02.2023 - 09.2023
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Consulted with management and personnel to educate on QA standards.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Enhanced customer satisfaction ratings by building client rapport and timely resolving crises and issues.
- Performed legal compliance audits
- Trained employees to ensure legal compliance
Clerk
Shahani Fuel Distributors
Branford, CT
12.2018 - 05.2022
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Observed deadlines, enabling timely completion of tasks.
- Supported office clerical functions using word processing and other software, email and office machines.
- Communicated with customers and employees to answer questions or explain information.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Coordinated company records and resources to assist team members with special projects.
- Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Copied, scanned and filed documents to maintain office records.
- Responded to requests by preparing and sending files and documents.
- Wrote, recorded and proofread business communications, documents and data.
Package Handler
Fed Ex Ground
Middletown, CT
12.2022 - 06.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading and unloading delivery trucks with prepared packages.
Warehouse Packer
Amazon
North Haven, CT
07.2022 - 11.2022
- Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Prepared orders by processing requests, pulling materials, packing boxes and placing orders in delivery area.
- Sorted material into orders to be handled by packers.
Restaurant Hostess
Trattoria Toscana
Manchester, CT
09.2018 - 04.2019
- Greeted guests and sat customers at tables or in waiting areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
Customer Service Associate
Stop & Shop
Rocky Hill, CT
05.2016 - 06.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
Cashier
Citgo Gas Station
Wethersfield, CT
12.2015 - 04.2016
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Reported pricing discrepancies to supervisor.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
Education
Associate of Science - Accounting And Business Management
Manchester Community College
Manchester, CT06.2019
Skills
- Spreadsheet Development
- Schedule and Calendar Management
- Customer Satisfaction
- Billing and Invoicing
- Problem Solving
- Verbal and Written Communication
- Attention to Detail
- Microsoft Office
- Record Sorting and Filing
- Data Gathering
- Data Entry and 10-Key
- Editing and Proofreading
- Loss Prevention
- Credits and Refunds
- Customer Service
- Policies and Procedures
- Employee Training
- Honest and Ethical
- Cash Drawer Balancing
- Legal Compliance
- Quality Assurance
Timeline
Quality Assurance Specialist/Legal Compliance Specialist
Safe Home Security, Inc
02.2023 - 09.2023
Package Handler
Fed Ex Ground
12.2022 - 06.2023
Warehouse Packer
Amazon
07.2022 - 11.2022
Clerk
Shahani Fuel Distributors
12.2018 - 05.2022
Restaurant Hostess
Trattoria Toscana
09.2018 - 04.2019
Customer Service Associate
Stop & Shop
05.2016 - 06.2018
Cashier
Citgo Gas Station
12.2015 - 04.2016
Associate of Science - Accounting And Business Management
Manchester Community College
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