Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reina Douglas

Potts Camp,MS

Summary

Healthcare professional prepared to provide exceptional care and support in fast-paced environment. Skilled in assisting patients with daily activities, administering medication, and ensuring safe and comfortable living space. Known for fostering teamwork and adapting to changing care requirements seamlessly. Proficient in communication and problem-solving, ensuring high-quality care.

Professional recruiter with proven track record in talent acquisition and candidate relationship management. Skilled in sourcing, interviewing, and onboarding top talent while fostering collaborative team environment. Known for adaptability, strong communication, and problem-solving abilities. Proficient in using recruitment software such as Zoho and tools to drive results and meet hiring goals.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Freelance Recruiter

Driveline Solutions
02.2025 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.

Direct Care Aide

Millcreek of Magee
09.2024 - Current
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Contributed to the development of individualized care plans through collaboration with multidisciplinary teams.
  • Improved patient care by attentively monitoring and addressing individual needs.
  • Offered companionship for isolated individuals by providing one-on-one time focused on conversation or shared interests.
  • Demonstrated integrity and professionalism in all aspects of daily work, maintaining patient privacy and adhering to ethical guidelines.
  • Utilized strong interpersonal skills when interacting with both patients and their families, promoting positive relationships built on empathy and understanding.
  • Actively participated in staff meetings and trainings to continually improve knowledge and skills in direct care provision.
  • Administered medications according to prescribed schedules and monitored for side effects or complications.
  • Implemented behavioral management techniques effectively, mitigating challenging situations while maintaining respect for patient dignity.
  • Assisted disabled clients to support independence and well-being.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Sales Associate

Tuesday Morning
09.2014 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.

Server

Kims Thailand
01.2016 - 09.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Kitchen Staff

Holiday Retirement
03.2015 - 12.2015
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Learned other teammates' work tasks to train as backup.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Plated and presented food following chef requirements.
  • Assisted in setting up and breaking down kitchen stations.
  • Maintained composure and work quality while under stress.
  • Lifted and carried heavy materials.
  • Pushed, pulled and transported large loads and objects.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Monitored food temperature, discarding items not stored correctly.
  • Maintained high personal grooming standards and uniform presentation.

Certified Trainer

Longhorn Steakhouse
02.2014 - 09.2014
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Maintained organization of documents, materials, and equipment.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.
  • Monitored participant workflow and behaviors throughout training process.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Education

High School Diploma -

Rogers Heritage High School
Rogers, AR
12-2014

Skills

  • Candidate screening
  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration
  • Time management
  • Social media recruiting
  • Pre-screening candidates
  • Client relationship management
  • Hiring requirements
  • Self-motivated work ethic
  • Cold calling
  • Assessing qualifications
  • Job posting optimization
  • CPR certified
  • Mobility assistance
  • Medical documentation
  • Elderly care
  • Dementia care
  • Autism support
  • Disability care
  • HIPAA compliance
  • Adaptability and flexibility
  • Medication administration
  • Customer service
  • Teamwork and collaboration
  • Money handling
  • Verbal/written communication
  • Guest engagement
  • High volume dining
  • New hire training
  • Creative problem solving
  • Interpersonal communication
  • Attention to detail

Certification

CPR/AED Certification

First Aid Certification

Timeline

Freelance Recruiter

Driveline Solutions
02.2025 - Current

Direct Care Aide

Millcreek of Magee
09.2024 - Current

Server

Kims Thailand
01.2016 - 09.2016

Kitchen Staff

Holiday Retirement
03.2015 - 12.2015

Sales Associate

Tuesday Morning
09.2014 - 12.2016

Certified Trainer

Longhorn Steakhouse
02.2014 - 09.2014

High School Diploma -

Rogers Heritage High School

Similar Profiles

CREATE PROFILE
Reina Douglas