Summary
Overview
Work History
Education
Skills
Licenses Certificates
Timeline
Generic

REINA ESTELLA

Menifee,CA

Summary

Highly skilled medical professional with years of specialized healthcare system experience, in-depth understanding on medical standards, compliance requirements and operational procedures. Professional with an outstanding customer service and quality assurance with patient care background, enjoys serving as an advocate on behalf of patient, maintaining strong decision-making and problem-solving abilities.

Overview

20
20
years of professional experience

Work History

Lead Certified Medical Assistant

Arora Group Inc.
03.2019 - Current
  • Managed approximately 20 to 30 patient inquiries for in-person and virtual appointments daily.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.
  • Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
  • Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
  • Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
  • Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.

Lead Certified Medical Assistant

INGenessis Inc.
04.2015 - 03.2019
  • Facilitated seamless coordination between front office staff and medical team members, resulting in well-organized clinic operation.
  • Demonstrated adaptability in case of unexpected challenges or changes within clinic, maintaining high standard of performance throughout.
  • Reduced wait times for patients by effectively managing flow of clinic, prioritizing tasks, and ensuring timely completion of duties.
  • Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within healthcare setting.
  • Promoted positive work environment among colleagues with open communication and teamwork-focused approach to daily responsibilities.

Health Technician GS 07-04

Naval Medical Center San Diego
03.2013 - 05.2014
  • Performed diagnostic tests and reported results to healthcare providers.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Coordinated clinical research activities, contributing to advancements in healthcare knowledge and practice methods.
  • Improved clinic efficiency by streamlining medical record documentation processes.
  • Increased accuracy of medication administration through diligent maintenance of electronic medication records.
  • Monitored patient vital signs, lab results and other indicators of health.

Clinic Patient Care Representative

Naval Medical Center San Diego
03.2013 - 05.2014
  • Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Resolved billing inquiries and disputes in timely fashion.
  • Assisted patients in filling out check-in and payment paperwork.

Health Technician GS 07-01

Naval Medical Center San Diego
05.2010 - 03.2013
  • Improved clinic efficiency by streamlining medical record documentation processes.
  • Educated patients on self-care management strategies for chronic conditions or post-surgical recovery periods.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality in all aspects of patient information handling and storage processes.
  • Assisted nurses with daily patient care tasks, ensuring safe and comfortable environment.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Enhanced patient care by accurately collecting and analyzing health data.

Lead Medical Assistant

Naval Medical Center San Diego
03.2005 - 05.2010
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

Dr. Griselda Tiu- Internal Medicine
11.2003 - 03.2005
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.

Education

Bachelor of Science - Public Health

National University
San Diego, CA
09.2015

Certified Medical Assistant -

Maric College
San Diego, CA
10.2003

Skills

  • Specialized experience with the knowledge, skills, and abilities to successfully perform the duties of the position aiding in medical care of military and civilian patients, planning of healthcare management, and operations or technical advice of public health programs which includes infectious diseases, and immunization
  • Able to use technical judgement to analyze, evaluate and resolve problems independently; effectively function priorities
  • Multitasking, critical thinking, reliable and trustworthy
  • Capable of coordinating activities to provide effective completion of task, and ability to work with a team to assist in planning and organizing activities
  • Knowledge of safety and quality control, assurance procedures and principles of performance improvement, as well as proper maintenance of telehealth equipment
  • Able to aid and reporting of clinical observation under the direction of licensed medical professional and specialist
  • Knowledge of managing provider schedules, confirms and coordinate follow up services
  • Able to assist in development, outcome management and strategic planning
  • Capable in performing successful knowledge transfer regarding the use of telehealth technologies Assist in coordinating and facilitating patient flow
  • Supervision, leadership and training new staff
  • Prioritize safety and professionalism
  • Health promotions and clinical process improvements
  • Clinical risk management, safety protocol and respecting patient privacy HIPAA protocol
  • Proficient with Microsoft Office, MHS Genesis, JLV (Joint Longitudinal View), AHLTA, CHCS
  • Excellent communication skills via in person or virtual patient correspondence with appointment scheduling, referral processing and authorizations
  • Multi Skilled Certification Institute
  • Department of Army, Immunization Certified, Defense Health Agency Immune Readiness
  • Department of Defense Information Awareness and Cyber Awareness Training
  • Occupation Safety and Health Administration (OSHA) Certified
  • HIPAA Training/HIPAA Training Privacy and Security Refresher Course (Annual training)
  • Naval Medical Center San Diego-Background check and Security Clearance done

Licenses Certificates

  • OSHA Certified
  • Multi-skilled Medical Certification, National Certified Medical Assistant
  • National Certification of Competency (Certification Number 3714-0104-215)
  • Basic Life Support Training, American Heart Association, 03/2023-03/2025

Timeline

Lead Certified Medical Assistant

Arora Group Inc.
03.2019 - Current

Lead Certified Medical Assistant

INGenessis Inc.
04.2015 - 03.2019

Health Technician GS 07-04

Naval Medical Center San Diego
03.2013 - 05.2014

Clinic Patient Care Representative

Naval Medical Center San Diego
03.2013 - 05.2014

Health Technician GS 07-01

Naval Medical Center San Diego
05.2010 - 03.2013

Lead Medical Assistant

Naval Medical Center San Diego
03.2005 - 05.2010

Medical Assistant

Dr. Griselda Tiu- Internal Medicine
11.2003 - 03.2005

Bachelor of Science - Public Health

National University

Certified Medical Assistant -

Maric College

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REINA ESTELLA