Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reina Gracia

Willcox,AZ

Summary

Proven Quality Control Technician with a track record of enhancing product reliability and reducing defect rates at The Pharm. Skilled in visual inspection and fostering teamwork, I significantly improved communication between departments and decreased product return rates. Expert in implementing quality management systems and training staff, ensuring adherence to safety and quality standards. Experience in supporting office administration, enhancing organizational efficiency, and providing great teamwork. improving office workflows and document management and file organization.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Quality Control Technician

The Pharm
04.2022 - Current
  • Proposed corrective actions to address recurring quality issues.
  • Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
  • Developed and implemented quality control processes to meet product standards.
  • Reduced customer complaints by proactively addressing potential issues before products left the facility.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Conducted thorough root cause analysis for recurring issues, leading to targeted corrective actions and continuous improvement.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Analyzed data trends to identify areas of concern and recommend proactive solutions, resulting in fewer product returns.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Improved communication between departments by acting as a liaison between production and engineering teams on quality matters.
  • Optimized calibration schedules for measurement equipment, ensuring consistent accuracy during inspections.
  • Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
  • Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
  • Enhanced customer satisfaction by identifying and rectifying defects before products reached market.
  • Reduced product return rates, meticulously examining each item for adherence to quality specifications.

Inventory Administrator

Nature Sweet
03.2018 - 11.2019
  • Managed physical inventory counts, reconciling discrepancies to maintain accurate records and minimize errors.
  • Implemented a barcode scanning system, speeding up the receiving process and improving overall accuracy.
  • Supported cross-functional teams such as sales and production by providing them with accurate data insights into current inventory levels.
  • Negotiated favorable terms with vendors for bulk orders, securing cost savings for the company without sacrificing quality or service timeframes.
  • Collaborated with quality control teams to address any issues related to product defects or recalls, protecting the company''s reputation and customer satisfaction.

Cashier

Family Dollar
01.2017 - 09.2017
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

WIllcox High School
Willcox, AZ
05.2001 -

Skills

Visual inspection

Quality management systems

Product inspection

Product sampling

Inspections and reviews

Documentation expertise

Testing procedures

Documentation skills

Calibration standards

Testing protocols

Report preparation

Data interpretation

Workplace safety

Environmental monitoring

Quality control coordination

Raw materials testing

Safety compliance

Test results interpretation

Critical thinking

Staff training

Safety procedures

Quality control data compilation

Team building

Attentive and observant

Documentation

Data capture and analysis

Testing documentation

Teamwork

Problem-solving

Time management

Data entry

Multitasking

Cleaning and sanitizing

Multitasking Abilities

Excellent communication

Decision-making

Reporting skills

Self motivation

Data collection

Timeline

Quality Control Technician

The Pharm
04.2022 - Current

Inventory Administrator

Nature Sweet
03.2018 - 11.2019

Cashier

Family Dollar
01.2017 - 09.2017

High School Diploma -

WIllcox High School
05.2001 -

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Reina Gracia